Hootsuite Logo Award Winner Product Badge
Hootsuite Logo Award Winner Product Badge
HootSuite

Hootsuite

Composite Score
8.8 /10
CX Score
9.0 /10
Hootsuite
8.8 /10

What is Hootsuite?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard. With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Company Details


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Awards & Recognition

Hootsuite won the following awards in the Social Media Management - Enterprise category

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Hootsuite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hootsuite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hootsuite?

3% Negative
8% Neutral
89% Positive

Pros

  • Efficient Service
  • Saves Time
  • Enables Productivity
  • Caring

Feature Ratings

Average 86

Social Media Channel Integration Inbound

89

Social Media Channel Integration Outbound

88

Social Asset Management

87

Social Moderation and Workflow Management

87

Dashboards and Visualization

87

Campaign Execution

87

Social Post Archival

86

Social Response Management

85

Contextual Analysis

84

Sentiment Analysis

83

Trend Analysis

83

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Ease of IT Administration

83

Ease of Data Integration

83

Vendor Support

83

Usability and Intuitiveness

82

Availability and Quality of Training

82

Ease of Customization

82

Product Strategy and Rate of Improvement

81

Breadth of Features

81

Hootsuite Reviews

Seemaa P.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Great Flexibility

Likeliness to Recommend

9 /10

What differentiates Hootsuite from other similar products?

Hootsuite supports a broad range of social media platforms, from the most popular like Facebook, Twitter, Instagram, and LinkedIn, to niche networks like Pinterest and YouTube. This wide integration ensures that businesses can manage all their social media efforts from one place.

What is your favorite aspect of this product?

My favorite aspect of Hootsuite Social Media Management Enterprise is its collaboration tools. In large organizations where multiple teams need to coordinate on social media strategy, Hootsuite excels at bringing everyone together. The ability to assign tasks, set up approval workflows, and share content libraries makes it much easier for teams to work in sync, even when they're spread across different locations. This level of collaboration ensures that social media efforts are cohesive and aligned with overall business goals, which is crucial for maintaining a strong and consistent brand presence.

What do you dislike most about this product?

One thing that could be seen as a drawback of Hootsuite Social Media Management Enterprise is its pricing structure. For smaller teams or organizations with tighter budgets, the cost can be quite high, especially when adding multiple users, advanced features, and integrations. While the platform offers a lot of value in terms of functionality and support, the price point may be a barrier for some businesses, particularly if they don’t need all of the advanced features that come with the Enterprise package.

What recommendations would you give to someone considering this product?

Before committing, clearly define your social media management needs. Consider the size of your team, the number of social media accounts, and the complexity of your campaigns. Hootsuite Enterprise is designed for large teams and organizations, so make sure its advanced features align with your needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Daniel M.

  • Role: Sales Marketing
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Easy to use, daily priced!

Likeliness to Recommend

10 /10

What differentiates Hootsuite from other similar products?

It is the easiest platform to use, intuitive and interface looks fresh

What is your favorite aspect of this product?

How easy and intuitive it is.

What do you dislike most about this product?

More pricing options for non profits would be great

What recommendations would you give to someone considering this product?

Start using it and save yourself a ton of time

Pros

  • Caring
  • Saves Time
  • Client's Interest First
  • Includes Product Enhancements

ISHAN S.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

Makes Social Media Posting Easier During Busy Work

Likeliness to Recommend

10 /10

What differentiates Hootsuite from other similar products?

What I felt different about Hootsuite is that I don’t have to keep switching between apps to post the same update. I can write once and share it across platforms, which saves time during clinic hours. It also helps me plan a few posts together when I get free time, so even on busy days my content keeps going out without interruption.

What is your favorite aspect of this product?

My favorite part is that I can write a post once and schedule it for different platforms, which saves time during clinic hours. I don’t have to open each app again and again. In my work, it helps me stay regular with health posts even on busy days, as I can plan everything in advance. It also makes it easier to handle posting without interrupting my clinic work, and I can check comments later when I get some free time.

What do you dislike most about this product?

Sometimes I miss checking one of the connected accounts since everything is managed in one place. Also, when I schedule multiple posts together, I just need to quickly review the timing so nothing goes out at the wrong hour. These are small things, and over time I have just become a bit more careful while planning posts.

What recommendations would you give to someone considering this product?

I would suggest starting with basic features like scheduling and then slowly exploring other options as per your need. It becomes easier once you start using it regularly. If your work involves posting content consistently, it helps in planning posts in advance so you don’t have to manage everything daily. It works well if you want to keep your social media active without interrupting your regular work.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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