Heymarket Customer Reviews 2023

What is Heymarket?

Centralize text and Facebook messaging with Heymarket shared inboxes. Designed so anyone on your team can be productive in minutes. Powerful enough for administrators and managers. Business text messaging for customer support, sales, and operations. Customers never have to install an app, your team gets business grade features.

Company Details

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Heymarket Ratings

Real user data aggregated to summarize the product performance and customer experience.

83 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Heymarket?

0% Negative

17% Neutral

83% Positive

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

Cons

Less Caring
Vendor's Interest First

Feature Ratings

Average 80

Scheduled Messaging

90

Text Messaging

87

Application Integration

87

Mobile Marketing Management

87

Marketing Analytics

85

Social Media Marketing Management

80

Surveys Feedback

71

Opt-in

71

Communication Archive

70

Mobile Payments

69

Loyalty Promotions Management

66

Vendor Capability Ratings

Average 80

Ease of Implementation

92

Product Strategy and Rate of Improvement

85

Vendor Support

83

Breadth of Features

82

Business Value Created

82

Usability and Intuitiveness

81

Availability and Quality of Training

81

Quality of Features

80

Ease of Data Integration

76

Ease of Customization

71

Ease of IT Administration

70

Heymarket Reviews

Taylor D.

Role: Human Resources
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Intuitive and Integrates with Salesforce!

Likeliness to Recommend

10 / 10

What differentiates Heymarket from other similar products?

The integration with Salesforce was a game changer for us, and allowed us to text our clients either through the Heymarket app or directly from Salesforce. Having a log of each conversation was critical and helped with our client relationships.

What is your favorite aspect of this product?

The integration with Salesforce and ease of use within the Heymarket app are well done and incredibly helpful for the day to day success of my role.

What do you dislike most about this product?

At the time of use, there was not a strong integration with Hubspot. As that was our primary system, it created some challenges for our organization.

What recommendations would you give to someone considering this product?

It's very easy to use, integrations with CRMs are wonderful, and the team is incredibly helpful! It will help you break out of phone and email communication to take conversations to text messages in order to reach the next generation more effectively.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Horst M.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Easy to use with great features for marketing!

Likeliness to Recommend

7 / 10

What differentiates Heymarket from other similar products?

Heymarket has the best overall pricing and is an instinctual platform that enables both customers and companies to easily send and receive messages from each other. The most effective characteristic of this platform is that it has the pay-as-you-go pricing strategy which is extremely beneficial to customers who are infrequent users of a service.

What is your favorite aspect of this product?

One thing which we can’t ignore while using software is its customer service. Heymarket allows users to send personalized texts to more than 100 customers in less time; you can save and create templates and send emails to groups that are sent individually and personalized with each customer’s name, which is very beneficial for increasing sales and marketing products. Moreover, it is user-friendly. It allows users to keep their personal and business chats separated without any hindrance.

What do you dislike most about this product?

Texts and notifications are sometimes delayed. The software can sometimes be glitches. It takes a while to sync with the server.

What recommendations would you give to someone considering this product?

They give quick responses to customers’ queries. Easy to use and has great features for marketing.

Pros

Altruistic
Helps Innovate
Reliable
Enables Productivity

Heymarket

Heymarket

What is Heymarket?

Company Details

Need Assistance?

Heymarket Ratings

83 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Heymarket?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Text Messaging The capability to send messages by SMS in addition to email.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Opt-in Provides an opt-in option for potential subscribers.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Heymarket Reviews

Taylor D.

Intuitive and Integrates with Salesforce!

Likeliness to Recommend

Pros

Horst M.

Easy to use with great features for marketing!

Likeliness to Recommend

Pros

Feature Ratings

Scheduled Messaging

Text Messaging

Application Integration

Mobile Marketing Management

Marketing Analytics

Social Media Marketing Management

Surveys Feedback

Opt-in

Communication Archive

Mobile Payments

Loyalty Promotions Management

Vendor Capability Ratings

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration