Heymarket Logo
Heymarket Logo
Common Sun Inc

Heymarket

6.9 / 10
Category
Heymarket
6.9 / 10

What is Heymarket?

Centralize text and Facebook messaging with Heymarket shared inboxes. Designed so anyone on your team can be productive in minutes. Powerful enough for administrators and managers. Business text messaging for customer support, sales, and operations. Customers never have to install an app, your team gets business grade features.

Company Details


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Heymarket Ratings

Real user data aggregated to summarize the product performance and customer experience.

84 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Heymarket?

0% Negative
16% Neutral
84% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Cons

  • Less Caring
  • Vendor's Interest First

Feature Ratings

Average 80

Scheduled Messaging

91

Text Messaging

87

Application Integration

87

Mobile Marketing Management

87

Marketing Analytics

85

Social Media Marketing Management

81

Surveys Feedback

71

Opt-in

71

Communication Archive

70

Mobile Payments

69

Loyalty Promotions Management

66

Vendor Capability Ratings

Average 81

Breadth of Features

84

Business Value Created

84

Ease of Implementation

81

Quality of Features

81

Vendor Support

81

Ease of Customization

65

Ease of Data Integration

65

Ease of IT Administration

65

Usability and Intuitiveness

65

Product Strategy and Rate of Improvement

62

Availability and Quality of Training

46

Heymarket Reviews

Taylor D.

  • Role: Human Resources
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Intuitive and Integrates with Salesforce!

Likeliness to Recommend

10 / 10

What differentiates Heymarket from other similar products?

The integration with Salesforce was a game changer for us, and allowed us to text our clients either through the Heymarket app or directly from Salesforce. Having a log of each conversation was critical and helped with our client relationships.

What is your favorite aspect of this product?

The integration with Salesforce and ease of use within the Heymarket app are well done and incredibly helpful for the day to day success of my role.

What do you dislike most about this product?

At the time of use, there was not a strong integration with Hubspot. As that was our primary system, it created some challenges for our organization.

What recommendations would you give to someone considering this product?

It's very easy to use, integrations with CRMs are wonderful, and the team is incredibly helpful! It will help you break out of phone and email communication to take conversations to text messages in order to reach the next generation more effectively.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Horst M.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy to use with great features for marketing!

Likeliness to Recommend

7 / 10

What differentiates Heymarket from other similar products?

Heymarket has the best overall pricing and is an instinctual platform that enables both customers and companies to easily send and receive messages from each other. The most effective characteristic of this platform is that it has the pay-as-you-go pricing strategy which is extremely beneficial to customers who are infrequent users of a service.

What is your favorite aspect of this product?

One thing which we can’t ignore while using software is its customer service. Heymarket allows users to send personalized texts to more than 100 customers in less time; you can save and create templates and send emails to groups that are sent individually and personalized with each customer’s name, which is very beneficial for increasing sales and marketing products. Moreover, it is user-friendly. It allows users to keep their personal and business chats separated without any hindrance.

What do you dislike most about this product?

Texts and notifications are sometimes delayed. The software can sometimes be glitches. It takes a while to sync with the server.

What recommendations would you give to someone considering this product?

They give quick responses to customers’ queries. Easy to use and has great features for marketing.

Pros

  • Altruistic
  • Helps Innovate
  • Reliable
  • Enables Productivity

Drew N.

  • Role: Operations
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

HeyMarket is Great !

Likeliness to Recommend

10 / 10

What differentiates Heymarket from other similar products?

HeyMarket makes it easy to conduct a multitude of SMS conversations at once with ease. The best way I can describe this software platform is if Slack and Ourlook had children, you would get something that looks like HeyMarket for SMS conversations.

What is your favorite aspect of this product?

I love the ability to import contacts to HeyMarket and be able to set up scheduled text campaigns to users.

What do you dislike most about this product?

I really wish there was better integration between slack and HeyMarket to be able to forward Slack messages to SMS users.

What recommendations would you give to someone considering this product?

Anyone looking to communicate to large groups of people through the SMS platform should take a serious look at HeyMarket to support their needs.

Pros

  • Reliable
  • Enables Productivity
  • Friendly Negotiation
  • Performance Enhancing

Cons

  • Slower Product Innovation
  • Less Caring
  • Vendor's Interest First