What is Helpshift?
The Conversational Customer Service Platform. Deliver next-generation digital experiences with personalized conversations powered by AI. Helpshift enables you to provide real-time, conversational and messaging-based experiences across the customer journey. By harnessing the power of machine learning, AI, and chatbots, Helpshift enables your team to deliver dramatically better service at scale while improving efficiency and cost.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Helpshift?
Pros
- Continually Improving Product
- Reliable
- Respectful
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Workflow Management
Customer Self Service Capabilities
Agent Collaboration
Multi Channel Support
Customer Service Knowledge Management
Analytics and Reporting
Mobile Customer Care
Intelligent Search
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Quality of Features
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Ease of Implementation
Helpshift Reviews
Shubham S.
- Role: Information Technology
- Industry: Banking
- Involvement: Vendor Selection and Purchasing
Submitted Aug 2022
Fantastic product but a bit overpriced
Likeliness to Recommend
What differentiates Helpshift from other similar products?
The user interface is extraordinary, the features can be adjusted according to the usecases.
What is your favorite aspect of this product?
My favourite aspect of the product is the user interface and their technical support
What do you dislike most about this product?
Really overpriced when compared to the products of the same category
What recommendations would you give to someone considering this product?
If you have high budget and looking for the products in healthcare domain then you should definitely go for this product.
Pros
- Reliable
- Efficient Service
- Inspires Innovation
- Saves Time
Cons
- Less Transparent
- Leverages Incumbent Status
- Commodity Features
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2022
Numerous useful integrations, streamlined.
Likeliness to Recommend
Pros
- Performance Enhancing
- Caring
- Transparent
- Friendly Negotiation
Guilherme B.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Dec 2021
Easy to use, great Bot features
Likeliness to Recommend
What differentiates Helpshift from other similar products?
Bots and Automations.
What is your favorite aspect of this product?
Bot features.
What do you dislike most about this product?
AI features. (Just "in english" options.)
What recommendations would you give to someone considering this product?
It's a great option to consider if you need a webchat/in-app platform.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity