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HCLSoftware

HCL Sametime

Composite Score

6.7 /10

CX Score

6.8 /10

14 Reviews Write a Review

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What is HCL Sametime?

HCL Sametime is a proven and trusted meetings platform, built for how today’s modern organizations need to be working — nimbly, securely, and remotely — all while reducing your operational costs.

Company Details

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HCL Sametime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HCL Sametime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

74 Likeliness to Recommend

73 Plan to Renew

72 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HCL Sametime?

20% Negative

0% Neutral

80% Positive

Pros

Reliable
Trustworthy
Unique Features
Efficient Service

Feature Ratings

Average 79

File Transfer

Video Conferencing

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Application Share

Screen Share

Audio Conferencing VoIP

Keyboard Mouse Control

Facilitator Functions

Virtual Whiteboard

Vendor Capability Ratings

Average 75

Ease of Implementation

Quality of Features

Business Value Created

Ease of Customization

Availability and Quality of Training

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

HCL Sametime Reviews

Elias M.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Innovative Web Conferencing Avenue

Likeliness to Recommend

9 /10

What differentiates HCL Sametime from other similar products?

HCL Sametime has the option of training people through the web conferencing mechanism. Also, HCL Sametime video resolutions have been well captured and developed.

What is your favorite aspect of this product?

HCL Sametime is an all time available and accessible application. Also, HCL Sametime foster the collaboration and teamwork in a company, which are the key drivers to growth.

What do you dislike most about this product?

I lack any deficit or setback coming from HCL Sametime. The resolutions and the updates from the professional inventor of this tool captures all our demands.

What recommendations would you give to someone considering this product?

HCL Sametime is getting companies to the digital space through online/web chatting and conferencing. There is proper screen sharing with the authorization of the host and other players.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

HCL Sametime

What is HCL Sametime?

Company Details

Need Assistance?

HCL Sametime Ratings

74 Likeliness to Recommend

73 Plan to Renew

72 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love HCL Sametime?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Transfer File transfer services

Video Conferencing Interactive video conferencing using a webcam

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Application Share Ability to share a single application only for viewing by web conference participants

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

HCL Sametime Reviews

Elias M.

Innovative Web Conferencing Avenue

Likeliness to Recommend

Pros

Feature Ratings

File Transfer

Video Conferencing

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Application Share

Screen Share

Audio Conferencing VoIP

Keyboard Mouse Control

Facilitator Functions

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Ease of Customization

Availability and Quality of Training

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration