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Jio Haptik Technologies Limited

Haptik

Composite Score

7.6 /10

CX Score

7.9 /10

19 Reviews Write a Review

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What is Haptik?

Build powerful Intelligent Virtual Assistants with Haptik’s Enterprise CX platform. Amplify engagement, increase conversions, and deliver delightful support to your customers. Haptik is an artificial intelligence company powering conversational assistants for brands to transform customer experiences. The platform has enabled over 100 virtual assistants, reaching close to 100 million devices and processing over 3 billion end customer interactions.

Company Details

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Awards & Recognition

Haptik won the following awards in the Chatbots category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2026

Product Impact

2026

Strategy and Innovation
Product Impact

2025

Haptik Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Haptik.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Haptik?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Effective Service
Transparent
Security Protects

Feature Ratings

Average 78

Scheduled Availability

Workflow Processing

Learning and Adaptability

Wayfinding

Application Programming Interface

Multi-channel

Integration With CRM

Translation

Leads Generation

Voice or Text Input

Knowledgebase

Vendor Capability Ratings

Average 75

Business Value Created

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Implementation

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Conversational AI

Score 7.7

View Haptik in this category (opens in a new tab)

Haptik Videos

Haptik Reviews

Sanskar S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to use, but pricey.

Likeliness to Recommend

10 /10

What differentiates Haptik from other similar products?

Haptik is different because it focuses on building conversational AI solutions specifically for businesses, providing strong customer support tools and an easy-to-use interface that makes it quick to set up.

What is your favorite aspect of this product?

My favorite aspect of Haptik is its user-friendly interface, which makes it easy for businesses to create and deploy chatbots without needing extensive technical skills.

What do you dislike most about this product?

What I dislike most about Haptik is that its pricing can be on the higher side, which might be a barrier for smaller businesses looking to implement conversational AI solutions.

What recommendations would you give to someone considering this product?

If you're considering Haptik, take a close look at your budget and maybe start with a trial to see if it works for your business before diving in completely.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Akash P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Great Features, But Setup Can Be Tricky

Likeliness to Recommend

10 /10

What differentiates Haptik from other similar products?

Haptik is different from other products because it helps businesses create chatbots that can be easily customized and integrated with various apps or platforms, making customer support more efficient and personalized.

What is your favorite aspect of this product?

What I like most about Haptik is how easily it connects with different apps and lets businesses build chatbots that feel personalized, making customer support smoother and more effective.

What do you dislike most about this product?

What I dislike most about Haptik is that setting up advanced features can be a bit complex, which might require more technical knowledge or support for some users.

What recommendations would you give to someone considering this product?

If you're considering Haptik, I’d recommend starting with their basic features to get familiar with the platform, then gradually exploring the more advanced options. Also, make sure you have some technical support or a developer handy, especially if you plan to customize or integrate it deeply with your systems.

Pros

Enables Productivity
Appreciates Incumbent Status
Helps Innovate
Continually Improving Product

Lokesh S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

User-Friendly, but Limited Customization Options

Likeliness to Recommend

10 /10

What differentiates Haptik from other similar products?

Haptik stands out because it specializes in conversational AI, offers customizable solutions for different industries, has a no-code interface for easy chatbot building, supports multiple channels for customer engagement, and provides detailed analytics to help businesses improve their strategies.

What is your favorite aspect of this product?

My favorite aspect of Haptik is its no-code development interface, which makes it easy for anyone, regardless of technical skills, to build and manage chatbots. This accessibility allows more team members to contribute to creating effective conversational experiences without needing to rely on developers.

What do you dislike most about this product?

What I dislike most about Haptik is that, while it offers many features, some users may find the customization options limited compared to more complex platforms. This could make it challenging to create highly specific or advanced conversational flows for unique business needs.

What recommendations would you give to someone considering this product?

If you’re considering Haptik, I recommend exploring the available templates to quickly get started and familiarizing yourself with the no-code interface through tutorials. Take the time to define your business goals and user needs before building your chatbot, and don’t hesitate to reach out to their support team if you need help with customization or deployment.

Pros

Performance Enhancing
Effective Service
Saves Time
Security Protects

Haptik

What is Haptik?

Company Details

Need Assistance?

Awards & Recognition

Haptik Ratings

91 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Haptik?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Translation Supports automatic translate to multiple languages.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Conversational AI

Haptik Videos

Introducing Contakt - A Generative AI CX Suite by Jio Haptik

Haptik Reviews

Sanskar S.

Easy to use, but pricey.

Likeliness to Recommend

Pros

Akash P.

Great Features, But Setup Can Be Tricky

Likeliness to Recommend

Pros

Lokesh S.

User-Friendly, but Limited Customization Options

Likeliness to Recommend

Pros

Feature Ratings

Scheduled Availability

Workflow Processing

Learning and Adaptability

Wayfinding

Application Programming Interface

Multi-channel

Integration With CRM

Translation

Leads Generation

Voice or Text Input

Knowledgebase

Vendor Capability Ratings

Business Value Created

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Implementation

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training