HappyFox Logo
HappyFox Logo
HappyFox

HappyFox

7.4 / 10
Category
HappyFox
7.4 / 10

What is HappyFox?

Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums. Bring email, web, chat and phone requests together painlessly.

Company Details


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HappyFox Ratings

Real user data aggregated to summarize the product performance and customer experience.

81 Likeliness to Recommend

75 Plan to Renew

73 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HappyFox?

0% Negative
7% Neutral
93% Positive

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Fair

Feature Ratings

Average 75

End User Support Solutions

84

Reporting

80

Multi Device Capability

80

Integrated Knowledge Management

79

Technician Administration

79

Multi-Site Functionality

77

End User Self Serve

69

Service Catalog

68

Integration With IT Tools

66

Vendor Capability Ratings

Average 78

Ease of Customization

100

Breadth of Features

93

Ease of IT Administration

93

Product Strategy and Rate of Improvement

93

Quality of Features

93

Usability and Intuitiveness

93

Ease of Data Integration

86

Vendor Support

86

Availability and Quality of Training

85

Business Value Created

73

Ease of Implementation

58

HappyFox Reviews

Alana C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Easy to use, did what we needed it to.

Likeliness to Recommend

6 / 10

What differentiates HappyFox from other similar products?

Ease of use

What is your favorite aspect of this product?

Ticket filtering

What do you dislike most about this product?

Wanted extra features

What recommendations would you give to someone considering this product?

Why do you need a change? If you feel it has added features that is what you are looking for it is the right fit.

Pros

  • Enables Productivity
  • Trustworthy
  • Saves Time
  • Respectful

Krishna Mohan B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

A good product in the helpdesk segment

Likeliness to Recommend

8 / 10

What is your favorite aspect of this product?

The custom domain integration and multisite functionality helps manage multiple brands simultaneously.

What do you dislike most about this product?

Certain multi-user assignment capabilities are missing which can be added to improve the overall usability of the product.

What recommendations would you give to someone considering this product?

If your needs are straightforward and have multiple brands that you manage, this is a perfect solution

Pros

  • Fair
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Kshitij J.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Integral to our operations and super easy to ise!

Likeliness to Recommend

9 / 10

What differentiates HappyFox from other similar products?

The ease of use is definitely the most attractive selling point. It also makes user management super easy, and has great reporting capabilities as well.

What is your favorite aspect of this product?

Reporting and end user experience.

What do you dislike most about this product?

Nothing in particular. but it can be a little buggy sometimes.

What recommendations would you give to someone considering this product?

No brainer if you're looking for a good chat tool, especially for contact centers and support teams.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity