In Partnership With SelectHub
What is Gusto?
Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.
Company Details
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In Partnership With SelectHub
Gusto Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Gusto.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
85 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gusto?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounting Systems Interface
Direct Deposit
Self Service Portal
HR Systems Interface
Time and Attendance
Compensation Management
Benefits Calculation
Taxation Deduction
Vacation and Leave Tracking
Tax Form Preparation
Retirement Plan Tracking
Vendor Capability Ratings
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Business Value Created
Quality of Features
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Also Featured in...
Gusto Reviews
Emmanuel K.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Nov 2025
Gusto is Simple and Great
Likeliness to Recommend
What differentiates Gusto from other similar products?
I appreciate how simple and easy it is and great user interface.
What is your favorite aspect of this product?
Simplicity
What do you dislike most about this product?
Not a lot of integration features.
What recommendations would you give to someone considering this product?
Great for simplicity.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
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Laura D.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted Nov 2025
If You Need An Employee App, try Gusto!
Likeliness to Recommend
What differentiates Gusto from other similar products?
Gusto is an employee resources tool that allows you to view your paychecks directly as well as the deductions and benefits breakdown per paycheck. You can also track your vacation, sick, and bereavement time with ease.
What is your favorite aspect of this product?
My favorite aspect is the PTO tracking feature. I can easily go in, pick my vacation days and hours I want to use, and an email is immediately sent to my supervisor who can easily approve my time. I get confirmation almost instantly as soon as it is approved. The app also keeps track of how many PTO hours I have in my bank, how many are still pending for approval, and my net balance.
What do you dislike most about this product?
While it does show deductions, it does not provide an exact/detailed breakdown (i.e. medical, dental, short term disability, etc.) It just lumps it all together.
What recommendations would you give to someone considering this product?
DEFINITELY recommend Gusto as an employee end user! Great features for employee benefits and resources on the go and all easily accessible on the app.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
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Ododoola O.
- Role: Vendor Management
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
"Gusto Simplifies Payroll and HR
Likeliness to Recommend
What differentiates Gusto from other similar products?
Gusto stands out from other payroll and HR platforms due to its intuitive design, all-in-one functionality, and strong focus on small business support. Key differentiators include: User-Friendly Interface Clean, modern UI makes it easy for non-HR professionals to run payroll, onboard employees, and manage benefits without confusion. All-in-One Platform for Small Businesses Combines payroll, benefits, onboarding, HR tools, compliance, and basic time tracking in a single system—reducing the need for multiple vendors.
What is your favorite aspect of this product?
My favorite aspect of Gusto is how effortless it makes payroll and tax compliance for small businesses. The automation of payroll runs, tax filings, and year-end forms (like W-2s and 1099s) removes a huge administrative burden—especially for companies without a dedicated HR or finance team. It's truly “set it and forget it” in the best way.
What do you dislike most about this product?
The biggest downside of Gusto is its limited customization for more complex payroll structures. For example, businesses with multiple pay schedules, more complex benefit structures, or unique tax situations may find that Gusto doesn't offer as much flexibility as other platforms. Additionally, its reporting features, while solid, could be more robust for businesses that need more detailed, customized insights.
What recommendations would you give to someone considering this product?
Perfect for Small to Mid-Sized Businesses Gusto is best suited for small businesses or startups looking for an easy-to-use payroll and HR platform. If you have a growing team or need more complex payroll features, ensure it aligns with your long-term needs. Leverage Its Automated Features Take full advantage of Gusto’s automation for payroll, tax filings, and benefits management. It saves time and helps avoid costly mistakes. Evaluate Reporting Needs Early If your business requires detailed, customizable reports, consider whether Gusto’s reporting features meet your expectations, or if another platform might be a better fit.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
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