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Clari

Groove

Composite Score

8.0 /10

CX Score

8.1 /10

33 Reviews Write a Review

Claim Software

What is Groove?

Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.

Company Details

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Awards & Recognition

Groove won the following awards in the Sales Analytics category

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3 Top Rated Capabilities

5 Top Rated Features

2025

4 Top Rated Capabilities

4 Top Rated Features

2024

Groove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Groove.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

3
Since last award

87 Plan to Renew

8
Since last award

86 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Groove?

13% Negative

13% Neutral

74% Positive

Pros

Fair
Acts with Integrity
Friendly Negotiation
Effective Service

Feature Ratings

Average 81

Visual Pipeline Monitoring

Dashboard

Collaboration

Scenario Analysis

Intelligent Alerts and Notifications

Pipeline Planning

Artificial Intelligence-Based Insights

Predictive Sales Forecasting

Predictive Time-Series Reporting & Analytics

Territory Analytics and Management

Data Ingestion and Interoperability

Vendor Capability Ratings

Average 82

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Ease of Implementation

Vendor Support

Business Value Created

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Groove Reviews

Mohamad R.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

It's a Fantastic Tool for Communication

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

Outstanding automation distinguishes it from any other application. Reaching an extensive audience not only saves considerable time but also allows for the automatic dispatch of emails, eliminating the need for manual typing.

What is your favorite aspect of this product?

Sales Performance Optimization – Groove facilitates seamless collaboration between management and representatives on account lists and opportunities by leveraging real-time data from Salesforce. Advanced Sales Intelligence – Groove's sophisticated activity capture system generates detailed revenue insights, enhancing the precision of forecasting and pipeline management.

What do you dislike most about this product?

Occasionally, the tool experiences unresponsiveness, prompting the need to log out and, in some instances, remove the Google Chrome shortcut to restore functionality. Additionally, when scheduling emails, there is a limitation wherein you cannot preview the message before the scheduled send time. The sole available option is to delete the email if any changes or reviews are necessary.

What recommendations would you give to someone considering this product?

Opting for Groove proves to be the optimal choice when seeking a sales engagement platform seamlessly integrated with Salesforce. Groove empowers users to schedule email deliveries at the recipient's most convenient times, eliminating the issue of sending emails to individuals in different time zones at inappropriate hours. Furthermore, Groove provides visibility into recipient interactions, tracking opens, clicks, and replies, while also offering workflow automation capabilities.

Pros

Efficient Service
Effective Service
Saves Time
Client Friendly Policies

Kevin T.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Overall a good product for sales and marketing.

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

Features such as sales pipeline and forecasting are really good when it comes to Groove.

What is your favorite aspect of this product?

The visual dashboard of Groove is very intuitive.

What do you dislike most about this product?

Pipeline management could be better.

What recommendations would you give to someone considering this product?

This is your sales buddy to track customer engagement.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Ellie G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Grove is very user friendly. Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Groove from other similar products?

I love the amount of different functions Groove can do from the flows to the templates to the spaces

What is your favorite aspect of this product?

Tracking of email opening and clicks

What do you dislike most about this product?

I don't dislike anything about this product

What recommendations would you give to someone considering this product?

There are so many things Groove can do, so explore it all!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Groove

What is Groove?

Company Details

Need Assistance?

Awards & Recognition

Groove Ratings

87 Likeliness to Recommend

3 Since last award

87 Plan to Renew

8 Since last award

86 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Groove?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Visual Pipeline Monitoring Includes customizable visualizations of the sales pipeline for monitoring pipeline health, risk, quality and goal progression.

Dashboard Generate presentation ready QBRs, reports and dashboards. Includes progress to goal, growth forecasts, average sales cycle and ACV, and lead source analysis.

Collaboration Allows teams to share translation memory and work together.

Scenario Analysis The solution provides the ability to create and model different projected revenue and growth scenarios based on multivariate, user-defined conditions.

Intelligent Alerts and Notifications Includes notifications across a range of channels including in-platform (tray notification), SMS and email customized to trigger in specific circumstances.

Pipeline Planning Determine how much pipeline is necessary to meet revenue targets, specifically, understand if there is sufficient pipeline coverage for a given quarter.

Artificial Intelligence-Based Insights Includes predictive insights and forecasted on artificial intelligence rather than purely historical data.

Predictive Sales Forecasting Includes the ability to project sales/revenue over a specified period of time, using a combination of historical performance and/or external signals.

Predictive Time-Series Reporting & Analytics Includes time-series analytics on critical sales metrics, including forecasts, pipeline, activity, and quota attainment.

Territory Analytics and Management Includes the ability to analyze capacity and allocate resources for targeting key segments in a given territory or market.

Data Ingestion and Interoperability Includes bidirectional connections with external sources of data i.e. CRM Systems and Marketing Automation Tools, to improve the breadth of contact information.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Groove Reviews

Mohamad R.

It's a Fantastic Tool for Communication

Likeliness to Recommend

Pros

Kevin T.

Overall a good product for sales and marketing.

Likeliness to Recommend

Pros

Ellie G.

Grove is very user friendly. Fantastic product!

Likeliness to Recommend

Pros

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Feature Ratings

Visual Pipeline Monitoring

Dashboard

Collaboration

Scenario Analysis

Intelligent Alerts and Notifications

Pipeline Planning

Artificial Intelligence-Based Insights

Predictive Sales Forecasting

Predictive Time-Series Reporting & Analytics

Territory Analytics and Management

Data Ingestion and Interoperability

Vendor Capability Ratings

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Ease of Implementation

Vendor Support

Business Value Created

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration