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Clari

Groove

Composite Score

8.0 /10

CX Score

8.1 /10

33 Reviews Write a Review

Claim Software

What is Groove?

Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.

Company Details

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Awards & Recognition

Groove won the following awards in the Sales Analytics category

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3 Top Rated Capabilities

5 Top Rated Features

2025

4 Top Rated Capabilities

4 Top Rated Features

2024

Groove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Groove.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

3
Since last award

87 Plan to Renew

8
Since last award

86 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Groove?

13% Negative

13% Neutral

74% Positive

Pros

Fair
Acts with Integrity
Friendly Negotiation
Effective Service

Feature Ratings

Average 81

Visual Pipeline Monitoring

Dashboard

Collaboration

Scenario Analysis

Intelligent Alerts and Notifications

Pipeline Planning

Artificial Intelligence-Based Insights

Predictive Sales Forecasting

Predictive Time-Series Reporting & Analytics

Territory Analytics and Management

Data Ingestion and Interoperability

Vendor Capability Ratings

Average 82

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Ease of Implementation

Vendor Support

Business Value Created

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Groove Reviews

Pranav S.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2026

Simple and effective sales engagement tool

Likeliness to Recommend

10 /10

What differentiates Groove from other similar products?

Deep Native Salesforce Integration Groove is built specifically for Salesforce users — it syncs bi-directionally out of the box with minimal setup. Activities logged in Groove automatically appear in Salesforce (and vice versa), reducing manual data entry. Many competitors require heavier custom setup or middleware. 2. Simplicity & Ease of Use Groove prioritises a clean, intuitive UI and workflow over overly complex feature sets. This makes onboarding faster, especially for teams that don’t need advanced automation out of the box.

What is your favorite aspect of this product?

My favorite aspect of Groove is its seamless Salesforce integration- the way it automatically logs activity, updates records, and aligns engagement data straight into the CRM without extra manual work.

What do you dislike most about this product?

The thing I dislike most about Groove is that while it’s strong on core engagement and Salesforce integration, it can feel less powerful for advanced automation and analytics compared to some competitors.

What recommendations would you give to someone considering this product?

1. You Should Be on Salesforce Groove’s biggest strength is its native Salesforce integration — if your org doesn’t use Salesforce as the CRM, many of the benefits won’t unlock. 2. Define Your Use Case Groove is best for teams focused on structured outreach and activity tracking (SDRs/BDRs). If you need heavy complex automation or enterprise-scale sequences, compare carefully with tools like Outreach or Salesloft.

Pros

Trustworthy
Saves Time
Continually Improving Product
Fair

Cons

Charges for Enhancements

Malena C.

Role: Sales Marketing
Industry: Technology
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jan 2024

I have closed many deals using Groove!

Likeliness to Recommend

8 /10

What differentiates Groove from other similar products?

Groove allows me to communicate with business owners at a level that is unparalleled. I've gotten some of the best results through being myself and applying my thought process into an email. It was truly genuine.

What is your favorite aspect of this product?

My favorite aspect was the fact I was able to firm emails that were calculated and precise...Groove allowed me to send them when it was the right time.

What do you dislike most about this product?

Nothing. My position didn't give us the proper training. I had to learn on my own and it was great.

What recommendations would you give to someone considering this product?

Get the proper training because it is worth it.

Pros

Trustworthy
Client Friendly Policies
Fair
Altruistic

Cons

Less Performance Enhancing
Commodity Features
Security Frustrates

Daphne S.

Role: Sales Marketing
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Easy to use to reach out to clients

Likeliness to Recommend

8 /10

What differentiates Groove from other similar products?

It's super easy to use

What is your favorite aspect of this product?

it really helps you to communicate with your customers via email, live chat, social media

What do you dislike most about this product?

nothing at the moment

What recommendations would you give to someone considering this product?

it's efficient

Pros

Reliable
Performance Enhancing
Effective Service
Inspires Innovation

Groove

What is Groove?

Company Details

Need Assistance?

Awards & Recognition

Groove Ratings

87 Likeliness to Recommend

3 Since last award

87 Plan to Renew

8 Since last award

86 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Groove?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Visual Pipeline Monitoring Includes customizable visualizations of the sales pipeline for monitoring pipeline health, risk, quality and goal progression.

Dashboard Generate presentation ready QBRs, reports and dashboards. Includes progress to goal, growth forecasts, average sales cycle and ACV, and lead source analysis.

Collaboration Allows teams to share translation memory and work together.

Scenario Analysis The solution provides the ability to create and model different projected revenue and growth scenarios based on multivariate, user-defined conditions.

Intelligent Alerts and Notifications Includes notifications across a range of channels including in-platform (tray notification), SMS and email customized to trigger in specific circumstances.

Pipeline Planning Determine how much pipeline is necessary to meet revenue targets, specifically, understand if there is sufficient pipeline coverage for a given quarter.

Artificial Intelligence-Based Insights Includes predictive insights and forecasted on artificial intelligence rather than purely historical data.

Predictive Sales Forecasting Includes the ability to project sales/revenue over a specified period of time, using a combination of historical performance and/or external signals.

Predictive Time-Series Reporting & Analytics Includes time-series analytics on critical sales metrics, including forecasts, pipeline, activity, and quota attainment.

Territory Analytics and Management Includes the ability to analyze capacity and allocate resources for targeting key segments in a given territory or market.

Data Ingestion and Interoperability Includes bidirectional connections with external sources of data i.e. CRM Systems and Marketing Automation Tools, to improve the breadth of contact information.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Groove Reviews

Pranav S.

Simple and effective sales engagement tool

Likeliness to Recommend

Pros

Cons

Malena C.

I have closed many deals using Groove!

Likeliness to Recommend

Pros

Cons

Daphne S.

Easy to use to reach out to clients

Likeliness to Recommend

Pros

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Feature Ratings

Visual Pipeline Monitoring

Dashboard

Collaboration

Scenario Analysis

Intelligent Alerts and Notifications

Pipeline Planning

Artificial Intelligence-Based Insights

Predictive Sales Forecasting

Predictive Time-Series Reporting & Analytics

Territory Analytics and Management

Data Ingestion and Interoperability

Vendor Capability Ratings

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Ease of Implementation

Vendor Support

Business Value Created

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration