Groove Logo
Groove Logo
Salesloft

Groove

Composite Score
7.8 /10
CX Score
8.1 /10
Groove
7.8 /10

What is Groove?

Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.

Company Details


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Awards & Recognition

Groove won the following awards in the Sales Engagement Platforms category

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Groove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Groove.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Groove?

2% Negative
7% Neutral
91% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Saves Time

Feature Ratings

Average 83

CRM Integration

86

Sales Analytics

86

Pipeline Management

85

E-Mail Campaign Management

84

Call Management

82

E-Mail Integration

82

Internal Sales Collaboration

81

Dialer Integration

81

Workflow Automation

80

Omnichannel Campaign Management

79

Conversation Coaching

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Ease of Customization

84

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Vendor Support

82

Business Value Created

81

Usability and Intuitiveness

81

Breadth of Features

80

Quality of Features

79

Ease of Data Integration

79

Availability and Quality of Training

79

Groove Reviews

Nakita W.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Groove Simplifies and Accelerates Daily Tasks

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

For mass emailing and event planning, I rely on Groove. Emailing numerous consumers at once is a breeze when you set up a flow to do so. To save time when sending out follow-up emails, you can also save commonly used templates.

What is your favorite aspect of this product?

We use Groove for archiving and sharing customer-friendly email templates around the company, as well as for sending out bulk emails. Using Groove has increased my efficiency, allowing me to devote more time to serving our clients.

What do you dislike most about this product?

Occasionally, error messages can fill up the entire top half of the screen with useless or confusing data.

What recommendations would you give to someone considering this product?

It saves time by allowing us to quickly find the email we're looking for and read it without leaving our operations interface. Because we send a lot of emails, we also enjoy using templates.

Pros

  • Reliable
  • Efficient Service
  • Saves Time
  • Friendly Negotiation

Bruno S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Save time with Groove.

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

Groove's excellent automation sets it apart from any other app. Reaching a large audience saves a lot of time and emails can be sent automatically without typing. The flows feature is wonderful as it allows sales people to create predefined cadences and emails. Overall, it helps our sales reps to be more organized and better manage their time. In addition, it offers detailed statistical information on the performance of our sales extension programs.

What is your favorite aspect of this product?

Automatic registration of emails in Salesforce. Flows function. Email templates. Automation of multichannel campaigns. Tracking function. Scheduling appointments and reports.

What do you dislike most about this product?

Their flows are not collaborative. Analyzes can become very complicated if changes are made to the flow.

What recommendations would you give to someone considering this product?

Groove is the best option if you are looking for a sales engagement platform integrated with Salesforce. With Groove, you can schedule email delivery times that are most convenient for your recipient. No more sending emails to recipients who are in different time zones at the wrong time. You can see who opens, clicks and replies to your emails and automates your workflows.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Christopher R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Great and innovative sales platform

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

The Salesforce native integration is unique in that it helps with data leakage and improves the quality of data input in general which then of course enhances any AI intelligence accuracy when it comes to forecasting and intuitive predictability.

What is your favorite aspect of this product?

The seamless usability between features and how ease and intuitive of a product it is for anybody to use regardless of how tech savy they are. Comparing to Salesloft for instance that makes it difficult for more seasoned less tech-savy sales people to use, this was simple for those more senior reps to pick up quickly.

What do you dislike most about this product?

The conversation intelligence could use some work.

What recommendations would you give to someone considering this product?

While this doesn't have the reputation, YET, like Outreach and others (Salesloft is a hard pass from my POV and not sure how it gets any relevant looks) give this a serious look if you're in the midst of assessing new sales software.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Charges for Enhancements

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