GoTo Meeting Logo Award Winner Product Badge
GoTo Meeting Logo Award Winner Product Badge
GoTo

GoTo Meeting

Composite Score
9.0 /10
CX Score
9.2 /10
Category
GoTo Meeting
9.0 /10

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details


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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

2% Negative
3% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Audio Conferencing VoIP

87

Video Conferencing

86

Instant Messaging

86

Audio Controls

86

Facilitator Functions

85

File Transfer

85

Screen Share

85

Keyboard Mouse Control

85

Audio Conferencing Call in Bridge

85

Virtual Whiteboard

84

Application Share

83

Vendor Capability Ratings

Average 84

Quality of Features

86

Ease of Implementation

86

Business Value Created

85

Ease of Data Integration

85

Breadth of Features

84

Ease of Customization

84

Ease of IT Administration

84

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

83

Vendor Support

83

GoTo Meeting Reviews

Daniel C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Improve your meetings with GoTo Meeting

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

GoTo Meeting is a fairly simple but powerful tool with a simple feature which is to connect all our areas in our company, through scheduled video conferences where all our employees can communicate with partner companies or directly with customers, maintaining a high quality in terms of user experience and a fairly simple overall usability, resulting in a stable platform.

What is your favorite aspect of this product?

The tool is quite light allowing us to have it on all our devices without missing any meeting, keeping our agents updated every day, it is an application with a simple and easy to use interface for all types of people, keeping our conversations in a centralized place and allowing others to provide their ideas and progress through the screen sharing option, achieving greater productivity in all areas.

What do you dislike most about this product?

In some cases when logging in on Android the app closes unexpectedly which can be frustrating for users, notifications do not usually arrive regularly and by the time they arrive it is several minutes into the conference, making some users late. The video sometimes locks up unexpectedly however the continuous audio, if you are explaining something through diagrams, it is not so easy to understand it that way.

What recommendations would you give to someone considering this product?

Small and medium sized companies can become more familiar with this tool, since they have a low user load, meetings using GoTo Meeting can be much more profitable compared to its competitors, many customers also tend to use this tool so we have two ways to use it. Excellent price as the platform works properly, with its constant updates it has been constantly improving.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Christian H.

  • Role: Human Resources
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Boosting virtual meetings' value tool

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

It is an excellent alternative for communication within a company because it can be used with calendars, notes, and email in addition to chats, groups, calls, and videoconferences. The option to "raise your hand" during a video conference is advantageous because it maintains the conversation's flow and chronological order.

What is your favorite aspect of this product?

Because GoTo Meeting is renowned for its short invitation sending and straightforward sharing across all device kinds and operating systems, I love that it enables us to schedule fantastic virtual meetings. I like how easy it is to set up a recurring meeting room so that we may use it for subsequent meetings without needing to change any settings or send out fresh invitations because it is sufficient to send out alerts with the date of the upcoming session.

What do you dislike most about this product?

GoToMeeting is a meeting management tool requiring users and attendees to have current IT equipment or smartphones. Even if it does so by any stretch of the imagination, if you're using an outdated machine or gadget, there's a good chance it won't work as expected.

What recommendations would you give to someone considering this product?

Users can quickly locate the software's features and services due to its innovative design. Due to the product's exceptional features, customers can upload and store documents from any location. When many teams or individuals upload papers simultaneously, the solution is simple to use and manage. Contact the staff if you experience any issues.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Genesis B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Virtual Collaboration and Communication tool.

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

We previously had issues with dropped connections in our prior application, but GoToMeeting has handled this element as well in a far more reliable manner than we could have anticipated. The connectivity issue has also been rectified. It has an intuitive user interface designed to provide excellent and hassle-free meetings. A bridge program called GoToMeeting can be used on desktop computers, mobile devices, and web browsers.

What is your favorite aspect of this product?

Additionally, set up a waiting space that attendees can use when they come to the meeting. Add additional users as co-hosts and give them the authority to accept, reject, and quiet participants to manage large sessions. Two well-known solutions are brilliant assist, which contains automated meeting transcription and unlimited cloud recordings. The program functions well, and we have been able to add users from all around the world.

What do you dislike most about this product?

GoToMeeting should have a function that enables participants in teleconferences to converse privately with one another without the rest of the group hearing. I want to dismiss a meeting without changing the organizer or firing everyone. GoToMeeting frequently experiences connectivity problems with Windows that can be fixed by signing out and back in; however, which delays the conference.

What recommendations would you give to someone considering this product?

If you have permitted long-distance numbers as a workable audio input for your sessions, members from the designated countries can participate using their telephones. If you have a toll-free number, you may also include it so that people can call it to join. Since GoToMeeting is cross-platform and compatible with all devices, anyone may participate in conferences.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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