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GoTo

GoTo Meeting

Composite Score

9.0 /10

CX Score

9.2 /10

885 Reviews Write a Review

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What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details

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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience
Product Impact
Contract Negotiation

Latest Award, 2025

2025 Data Quadrant Champion

2025

11 Top Rated Capabilities

6 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

11 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

10 Top Rated Capabilities

7 Top Rated Features

2022

GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

3% Negative

3% Neutral

94% Positive

Pros

Acts with Integrity
Saves Time
Helps Innovate
Reliable

Feature Ratings

Average 86

Audio Conferencing VoIP

Video Conferencing

Audio Controls

Instant Messaging

Facilitator Functions

Screen Share

Keyboard Mouse Control

Audio Conferencing Call in Bridge

File Transfer

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 84

Quality of Features

Ease of Implementation

Business Value Created

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

GoTo Meeting Reviews

Mukesh K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2023

Seamless Video Conferencing Experience!

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

GoTo Meeting distinguishes itself with its intuitive user interface and consistently high-quality audio and video performance. The platform integrates seamlessly with popular calendar systems, enhancing scheduling ease. Additionally, its robust security measures and diverse set of features cater to both small businesses and large enterprises alike.

What is your favorite aspect of this product?

One of GoTo Meeting's standout features is its unparalleled audio and video clarity, ensuring smooth and efficient communication. Its user-friendly interface, combined with integrative tools like screen sharing and recording capabilities, make it a favorite among many businesses.

What do you dislike most about this product?

While GoTo Meeting offers a stable conferencing platform, I have observed occasional software updates that change familiar functionalities. Additionally, compared to some competitors, its pricing can be on the higher side, and occasional technical glitches can interrupt meetings.

What recommendations would you give to someone considering this product?

I recommend prioritizing the testing of the platform's compatibility with your current tech infrastructure. Explore its integrations to ensure it complements your workflow. While the platform is generally user-friendly, initial training sessions can help your team maximize its array of features.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Efficient Service

Yasemin D.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Needs Improvements but Sufficient

Likeliness to Recommend

8 /10

What differentiates GoTo Meeting from other similar products?

I like this tool and it's fast and reliable operational model.

What is your favorite aspect of this product?

I have never had major malfunctions while using this tool that's why I keep using it.

What do you dislike most about this product?

I do not like the fact that some integration models are not compatible.

What recommendations would you give to someone considering this product?

I'd definitely recommend to use this tool in conjuction with the others because there is no one size fits all solution for each company we work for.

Pros

Altruistic
Enables Productivity
Trustworthy
Unique Features

Victor A.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Built around the demands of business meetings

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

The meeting room is lock-enabled and password-protected to keep out unauthorized participants.

What is your favorite aspect of this product?

Setup and navigation are easy as you are just a click away from utilizing the key features such as chat, call, share-screen and record.

What do you dislike most about this product?

There is little to dislike. Probably they could make the billing more granular.

What recommendations would you give to someone considering this product?

Easy to use software that allows you to set up your own meeting and if you are looking for an online collaboration tool then GoTo Meeting can be the right choice for you.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

GoTo Meeting

What is GoTo Meeting?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

GoTo Meeting Ratings

89 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love GoTo Meeting?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Video Conferencing Interactive video conferencing using a webcam

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Screen Share Ability to share a computer screen for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

File Transfer File transfer services

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

GoTo Meeting Reviews

Mukesh K.

Seamless Video Conferencing Experience!

Likeliness to Recommend

Pros

Yasemin D.

Needs Improvements but Sufficient

Likeliness to Recommend

Pros

Victor A.

Built around the demands of business meetings

Likeliness to Recommend

Pros

Most Popular GoTo Meeting Comparisons

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TeamViewer Remote

1
Since last award

1
Since last award

Feature Ratings

Audio Conferencing VoIP

Video Conferencing

Audio Controls

Instant Messaging

Facilitator Functions

Screen Share

Keyboard Mouse Control

Audio Conferencing Call in Bridge

File Transfer

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training