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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2605 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Fair
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Meet Reviews

Andres Felipe R.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

videoconferencing with advanced features

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet is not only a tool for video conferencing, it is part of an ecosystem that integrates the other applications of the Workspace Suite which provides the breadth of functions that allow work from the community of any device connected to the Internet which previously were performed physically in offices, its portfolio allows parallel in the video conference to do tasks such as writing files, share graphics, real-time editing of the same, share ideas on the whiteboard; this makes it different from the others.

What is your favorite aspect of this product?

Within the utility that we give to the product in our company we have the trainings or formations in the different adjustments that are made within the company and more specifically in the current business unit, sometimes when inviting foreign personnel is of great help the closed caption function which is perceived to execute its function very well and allows the members to achieve the understanding of the message provided by the guests at the conference.

What do you dislike most about this product?

It would be very appropriate to be able to hide or adjust the size of the shared screen or in some cases when the conference has many participants to reduce a little the size of the space for the chat, it is perceived an inadequate and uncomfortable distribution to the visualization.

What recommendations would you give to someone considering this product?

Google Meet is an impressive tool that provides a lot of useful communication in the current era, it provides the facility to create conferences and distribute the connection link by its integration with Google Calendar which delivers notifications to the recipients who in turn access directly through the link shown, this is versatility and is what is currently sought, a reliable, efficient and versatile tool.

Pros

Enables Productivity
Client Friendly Policies
Acts with Integrity
Helps Innovate

Tabish Ahmed F.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Functions are good Easy to use

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Easy to use.

What is your favorite aspect of this product?

Functions are too good.

What do you dislike most about this product?

Bitmoji should also be added.

What recommendations would you give to someone considering this product?

Functions are good. Easy to understand.

Pros

Includes Product Enhancements
Helps Innovate
Continually Improving Product
Reliable

Natasha F.

Role: C-Level
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Fantastic product, easy to use!

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

The fact that it works effortlessly with all the other google tools

What is your favorite aspect of this product?

The ease of setting up and joining meetings

What do you dislike most about this product?

Lack of a waiting room feature

What recommendations would you give to someone considering this product?

It’s fabulous, and is one of the simplest video conferencing tools around for sure!

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Efficient Service

Cons

Commodity Features

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Google Meet Ratings

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Andres Felipe R.

videoconferencing with advanced features

Likeliness to Recommend

Pros

Tabish Ahmed F.

Functions are good Easy to use

Likeliness to Recommend

Pros

Natasha F.

Fantastic product, easy to use!

Likeliness to Recommend

Pros

Cons

Most Popular Google Meet Comparisons

Zoom Workplace

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support