Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Fair
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

William H.

  • Role: Finance
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Quality communication and remote work.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

It is easy to use, less data consumption, cross-platform and cross-device availability, the interface is intuitive, it provides subtitles which is very helpful under certain circumstances, sessions can be saved, the Google calendar integrates seamlessly which makes it easy for me to schedule meetings, the audio and video quality is very good and on top of everything else I can share my screen.

What is your favorite aspect of this product?

Google Meet is a solid and reliable communication tool that saves a lot of money and brings excellent benefits, with this tool you can train, make routine videoconferences where we discuss pending issues and expose upcoming activities, it is also very useful to contact colleagues and partners located in different locations, saving travel, time, keeping us safe avoiding crowds and saving money.

What do you dislike most about this product?

With Google Meet being such a well-known and widely used video conferencing software, it should be updated with drag-and-drop options for easier and faster sharing of documents and files, as it is also a crucial feature for effective remote collaboration.

What recommendations would you give to someone considering this product?

I recommend Google Meet because it can be used by anyone. It has connection stability during meetings, good audio and video quality, creation of meeting rooms and everything you need. You can take advantage of it with webinars if required and recordings are a key point for extracting relevant data.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Bayarjargal M.

  • Role: Consultant
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Great features, problem with the meeting recording

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

easy to access from my mobile phone, great connectivity

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Backdrops are not great quality

What recommendations would you give to someone considering this product?

Price friendly, easy to use

Pros

  • Reliable
  • Inspires Innovation
  • Appreciates Incumbent Status
  • Helps Innovate

Cons

  • Less Efficient Service

Guillermo C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Create free video conferences

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

It has helped me to make my online meetings, and conferences with audio and video easier, through this tool you can create work groups, eliminate all the noise in a meeting, it allows you to carry out surveys, record all your meetings to see them later and you can have multiple co-hosts in your video conferences.

What is your favorite aspect of this product?

Google Meet has been an excellent communication tool, through this platform I have managed to create conferences with audio and video in HD, you choose the people you want to be in the meeting, since you can add and remove users, scheduling a conference is very easy , has exceptional functions such as mute participants, record your online meetings, send messages and files, to create an excellent experience you can filter the noise in your video conferences and to create dynamic meetings it has an excellent whiteboard, you can conduct surveys and raise the hand when you want to contribute something to the meeting.

What do you dislike most about this product?

I have not found something that I dislike so far, Google Meet allows you to videoconference with up to 100 participants through Outlook, share all your content through your television and has smart screens.

What recommendations would you give to someone considering this product?

Google Meet is an excellent platform for videoconferencing with your entire team, it has excellent functions that make your experience unique, you can use it from your Android or iOS phone.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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