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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2616 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Meet Reviews

Tabish Ahmed F.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Functions are good Easy to use

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Easy to use.

What is your favorite aspect of this product?

Functions are too good.

What do you dislike most about this product?

Bitmoji should also be added.

What recommendations would you give to someone considering this product?

Functions are good. Easy to understand.

Pros

Includes Product Enhancements
Helps Innovate
Continually Improving Product
Reliable

Natasha F.

Role: C-Level
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Fantastic product, easy to use!

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

The fact that it works effortlessly with all the other google tools

What is your favorite aspect of this product?

The ease of setting up and joining meetings

What do you dislike most about this product?

Lack of a waiting room feature

What recommendations would you give to someone considering this product?

It’s fabulous, and is one of the simplest video conferencing tools around for sure!

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Efficient Service

Cons

Commodity Features

Ayrton C.

Role: Vendor Management
Industry: Banking
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Sep 2021

Best video chat for mobile and online

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

The setting is set up in a few minutes, and you're ready to go, as with other Google goods. We utilize the tool throughout the firm and are quite happy with the connection's ease and stability. The tool is updated on a regular basis, including individualized backdrops that I enjoy. It's something we use on a regular basis, primarily for all of our internal and external calls. Many are in huge groups (up to 50 persons) and in different time zones. The communication is smooth and has a low latency. In comparison to other similar applications, it also boasts excellent audio quality.

What is your favorite aspect of this product?

We use Google Hangouts to conduct virtual meetings from our home office. We hold business discussions amongst teams here in addition to daily meetings. The technology is also used for virtual presentations. I can also simply invite external partners to an appointment, which is very useful when working from home because I don't want to use my personal cell phone. Because I also use Google Calendar, organizing meetings with coworkers is a breeze; I can even check what time slots are open. You can also dial using your cell phone if you are on the go and don't have access to your laptop.

What do you dislike most about this product?

On mobile devices (laptops), browser performance is resource-intensive, consuming a lot of battery power. As a result, mobile use is limited on certain devices. The licensing process has become rather complicated, and some useful extra features are only available in specific product editions. As a result, it's quite complicated. New functions are also added on a regular basis, well tested, and only available in the top product variant. Users are perplexed by this. Due to the product's simplicity, several more specialist functionalities are not available. In a Hangout, for example, only the meeting's creator can submit polls.

What recommendations would you give to someone considering this product?

I find Google Meet to be really reliable, and I've never had a connectivity issue using it. It's also very simple to share the screen, type in the conversation, and invite others to the date. It comes highly recommended from me! Even though the entire team had to go to the head office on short notice, we were able to keep them productive. Because of the strong integration with Google Calendar and GSuite, all staff now use Google Meets instead of Skype and other similar services. It's best to have the same room every day for routine appointments. Presentations, workshops and training courses are all made easier with the screen sharing features

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Google Meet Ratings

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Tabish Ahmed F.

Functions are good Easy to use

Likeliness to Recommend

Pros

Natasha F.

Fantastic product, easy to use!

Likeliness to Recommend

Pros

Cons

Ayrton C.

Best video chat for mobile and online

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom Workplace

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support