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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2617 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Meet Reviews

Alejandro Jose O.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

the solution that always works for meetings

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It is very friendly and easy to understand. It is the solution that always works when others fail. Their contribution to humanity in times of pandemic was significant when they released their use.

What is your favorite aspect of this product?

The configuration of the audio devices is simple, as well as the access to the chat and the enabling of participatory functionalities. The mobile version is easy to use and intuitive.

What do you dislike most about this product?

Something they have to fix is the file sharing functionality. It's a headache having to leave the meeting to be able to do it or use features like google calendar to be able to pre-arrange files. On the other hand, when a person is expelled, a new session and a new link must be created to be able to give this person access again, specifically speaking of classes or workshops.

What recommendations would you give to someone considering this product?

It is a stable and easy to configure solution, it can be integrated with other google solutions such as jamboard to have collaborative boards, which presents added values for work. You can start with the free solution and if you increase the functionalities, you will really see the benefits.

Pros

Unique Features
Effective Service
Inspires Innovation
Client Friendly Policies

Prateek A.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Overall a good video communication service

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

As we are using Goole Workspace for our day-to-day business activities such as email, browse, chat, etc. Google Meet is one of the most used tools currently our organization uses as a default communication solution. It is a very easy-to-use software that is also available as built-in in Gmail for use whenever and wherever we go. The desktop as well as a mobile app both are fantastic and we love this product.

What is your favorite aspect of this product?

1) It is easy to use. 2) No additional training is required to use this product. 3) Excellent customer service and support. 4) Integration with other applications.

What do you dislike most about this product?

1) Call quality is not up to the mark. 2) Call recording feature is not available as default, you need a Google Workspace account. 3) Requires high internet bandwidth to use the product if the meeting takes long. 4) Addition of emojis and other avatars.

What recommendations would you give to someone considering this product?

If you are using google Workspace for your organization, then this is the video collaboration suite you need.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Mohd M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2022

"Easy to Use" "Good Product" "Video Quality Poor"

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google meet is an amazing tool to use to connect with peers globally. Very easy to use and can be integrated easily

What is your favorite aspect of this product?

The easiness of the product is one of the best parts

What do you dislike most about this product?

Video call quality can be improved a bit

What recommendations would you give to someone considering this product?

I will definitely recommend this product to all users who want to connect with their peers globally

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Google Meet Ratings

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Alejandro Jose O.

the solution that always works for meetings

Likeliness to Recommend

Pros

Prateek A.

Overall a good video communication service

Likeliness to Recommend

Pros

Mohd M.

"Easy to Use" "Good Product" "Video Quality Poor"

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

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Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support