Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

84

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Matthew M.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Great reliable tool with ease of use.

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

The main selling point would be the functionality with Google Cloud Portal products, using their cloud service makes it logical to use their tool. It works well with Google Calendars/Gmail. Additionally the fact no application is needed for this to use, it has a simple link sharing option for outside users makes it appealing.

What is your favorite aspect of this product?

The lack of an application needed to use the tool, the fact it's web based.

What do you dislike most about this product?

There really isn't anything major. Perhaps the biggest issue is the inability to have more than 250 users without having to convert the meeting into a broadcast, additionally the inability to invite non-google users outside the org.

What recommendations would you give to someone considering this product?

This is a great tool but rather expensive. I would avoid this unless you are planning to go with the entire Google Suite.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

Ali K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Video and audio meeting application from Google.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

The biggest feature that distinguishes Google Meet from other popular alternatives is that the power behind it is Google. That explains why it's such a smart and successful app. With its simple interface and powerful features, it will meet all your needs in the conference area.

What is your favorite aspect of this product?

The biggest plus of Google Meet is that it is very light, easy and powerful. All tools are at your fingertips and free of charge.

What do you dislike most about this product?

Google Meets is one of the rare applications that has no shortcomings. Just like other Google apps.

What recommendations would you give to someone considering this product?

Whether you need an audio or video video conferencing application, don't hesitate, try Google Meets first. You will realize that you do not need others.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Andrea B.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

One of the best product for makin viedocall

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

It's the most easily to use. Combined with Google Calendar you can have a very smart mangments of your call by remote.

What is your favorite aspect of this product?

His smartness and the fact that you can use it with your browser

What do you dislike most about this product?

Sometimes it connects to my phone while I am using my laptop, and I cannot hear until i turn off the meeting on my phone..

What recommendations would you give to someone considering this product?

If you search the smartest tool for videocall and you use Google Calendar for organize your work, this is the best choice

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Caring

Cons

  • Vendor Friendly Policies

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