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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2618 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Helps Innovate
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Meet Reviews

Mai V.

Role: C-Level
Industry: Electronics
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Amazing product, but audio not always stable

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Very simple and straightforward to set up, unlike the initial setup for Zoom. The free version also offers much more than Zoom, with up to 100 people can join in one call and for unlimited minutes. Lastly, most recently Google Meet introduced one new exciting feature: when only one participant has already joined the call and is having to wait for the other participants, an option to play a fun game will be rendered on the screen for them.

What is your favorite aspect of this product?

Super simple and straightforward to set up, unlike Zoom. Also the very generous features for the free version.

What do you dislike most about this product?

Sometimes the audio does not have the best quality and the connection can be interrupted/not always stable. The video quality is also not the best.

What recommendations would you give to someone considering this product?

Go for it. Amazing product overall especially for free users who just want to use it spontaneously and for a long time and with many participants. Of course there is still room for further enhancement

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shubham K.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Google Meet - where you meet in person virtually

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet is a superior product in all the ways that matter. From call quality to the polished, web-based UI, Google Meet just feels like a more solid option for those who choose to use it.

What is your favorite aspect of this product?

Unlimited number of meetings

What do you dislike most about this product?

If your internet connection is fine yet the Google Meet app is giving trouble during the meeting.

What recommendations would you give to someone considering this product?

Easy to use, good customer service, great way to gain more clients, good functionality and highly recommended.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Matthew M.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Great reliable tool with ease of use.

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

The main selling point would be the functionality with Google Cloud Portal products, using their cloud service makes it logical to use their tool. It works well with Google Calendars/Gmail. Additionally the fact no application is needed for this to use, it has a simple link sharing option for outside users makes it appealing.

What is your favorite aspect of this product?

The lack of an application needed to use the tool, the fact it's web based.

What do you dislike most about this product?

There really isn't anything major. Perhaps the biggest issue is the inability to have more than 250 users without having to convert the meeting into a broadcast, additionally the inability to invite non-google users outside the org.

What recommendations would you give to someone considering this product?

This is a great tool but rather expensive. I would avoid this unless you are planning to go with the entire Google Suite.

Pros

Helps Innovate
Reliable
Enables Productivity
Effective Service

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Google Meet Ratings

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Mai V.

Amazing product, but audio not always stable

Likeliness to Recommend

Pros

Shubham K.

Google Meet - where you meet in person virtually

Likeliness to Recommend

Pros

Matthew M.

Great reliable tool with ease of use.

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

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Microsoft Teams

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GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support