Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Iceal G.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Fast, reliable conference app online - Google Meet

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

What I like and differentiates Google meet from others is that its free software that you can use and connect with your colleagues. Having a free app which we can use instantly is a game changer. I remember using it pre-covid time. Go to the link and wait for the host to accept you on the call. What I love about google meet is that it has the caption feature for the call. I had an infection in my left ear, which made it hard for me to hear things as the condition blocked it. Luckily, I can read other people's saying because of the CC feature! It was life-changing for me as I am not a native English speaker.

What is your favorite aspect of this product?

What I like about using Google meet is the ability to be notified if a meeting will be cancelled or moved. That way, I can manage to do other things regarding my day. What I like and differentiates Google meet from others is that you can straight up go to the website and create an instant meeting. We all know people globally use Google and Gmail; we all have accounts with them. So, using Google meet makes sending other people a meeting link easier. The features are connected instantly to your Google mail and calendar; it's all good once accepted.

What do you dislike most about this product?

I dislike it when a person is sharing their monitor screen, and the faces or avatars are on the bottom or left side of the app. I think we can make it fullscreen, like on Discord, where you can toggle an arrow and make people's avatars show or hide. Maybe, just another feature where you can pop the screen share to a new window so you can resize it at any size you want.

What recommendations would you give to someone considering this product?

Suppose you are a small business or a freelancer consultant like me, who always goes for call meetings with each client. I highly recommend Google meet as this is reliable, fast and has a free option to use. You just need to connect your Google account, and you're good to go. You can not go wrong with their basic meeting features that can be used even on mobile phones, as everyone now uses them everywhere. The interface is straight to the point, and although it has limited features, it does the job for free software! So thumbs up to Google team for creating this awesome software

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Human Resources
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2022

Great product

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Harsh P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2022

Easy to use but lacks important features.

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Well when comes to leading products, it's similar with just little bit more smoothness.

What is your favorite aspect of this product?

Scheduling a call.

What do you dislike most about this product?

No remote access which is the most imp feature of all the products in the category.

What recommendations would you give to someone considering this product?

I don't recommend if you have webex or teams but if you do have any other go for it.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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