Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Anand K.

  • Role: Public Sector
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

A fantastic virtual meeting room.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Simply put, Google Meet is simple to use. Quick online meetings could be challenging while maintaining attention on your duties. Google Hangouts Meet is unable to help in this circumstance. Instead, you must arrange a meeting and send out invitations to your coworkers via email, at which point they will receive all the meeting information and have the option to attend.

What is your favorite aspect of this product?

The configuration is incredibly simple because no desktop programs need to be installed. Mobile devices may run native apps, and GSuite seamlessly interacts with Google Calendar. Like other Google products, it is simple to set up and accessible right away. Additionally, it offers some Google Drive storage for recordings. Comparing it to alternative options reveals that it is reasonably priced.

What do you dislike most about this product?

It is required to add a number of features, like polling choices and meeting controls. It's unsettling that participants in meetings might be silenced or given extra attention. Material availability and screen sharing are limited. Unfortunately, Google Meet only allows G-suite users to start video conferences, making it difficult to call users of other platforms while they are on call.

What recommendations would you give to someone considering this product?

Google Meet is a terrific tool for meetings and seminars that can be used in a browser without using any data. All you have to do to participate in a discussion on Google Meet is to touch a link. The solution offers consumers slow internet exceptional, lag-free, rapid calling services. Both the app and the internet interface are simple to use.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Finance
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Great tool for collaboration!

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Siddharth M.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Great platform for remote working teams

Likeliness to Recommend

7 /10

What differentiates Google Meet from other similar products?

Google Hangouts Meet has integration with other Google Workspace products which stands as a unique feature [compared to] any other software available in the market. Also, it provides high data security with Google's data storage security. Zoom requires high internet connectivity bandwidth; comparatively higher than Google Hangouts Meet.

What is your favorite aspect of this product?

Good user interface Quick connection with the person Presentation, fast and quality image.

What do you dislike most about this product?

Problems were encountered only when Internet signals were weak I had some difficulty at first trying to figure out if participants could see me when I was sharing my screen

What recommendations would you give to someone considering this product?

Google Hangouts Meet allows others to communicate and provide direct instruction at any time point of time and from any location. Communication is made easy and manageable with just a simple open tap. Without any interruptions, communication is simplified and allows professional and personal communication needs to be met with the ease of multi-tasking steps.

Pros

  • Trustworthy
  • Efficient Service
  • Caring
  • Altruistic

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