Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Shaun M.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Easy to use, full featured collaboration tool.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Fully web based but with all the features of Teams that we need.

What is your favorite aspect of this product?

It’s overall quality

What do you dislike most about this product?

The UI is not as intuitive as it might be.

What recommendations would you give to someone considering this product?

Try it first and ensure that it fits your needs.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Commodity Features

Edmir F.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Quick and efficient productivity wand

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Great design, simplicity

What is your favorite aspect of this product?

Quick and efficient, integrated.

What do you dislike most about this product?

Deny someone access when entering a meeting. / Let me confirm if I really want to deny someone access when entering a meeting, because it often happens to me that I accidentally deny a user entry to a meeting that I organized, and I don't get feedback on whether I really want to do that.

What recommendations would you give to someone considering this product?

Create an effective and professional meeting environment without the need to tidy up your office. - Choose a Virtual Background - Present Your Screen Efficiently - Ensure Perfect Sound Quality

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Anirban S.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Easy to use product for meetings

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet has a very simple UI with large, easily visible buttons and easy-to-operate controls. The mute/unmute and video turn on/off buttons are very conveniently placed at the bottom, unlike other similar tools where it is difficult to hover over.

What is your favorite aspect of this product?

Google Meet's on-product whiteboarding and easy-to-share credential copying feature, along with Google Calendar embedding are some of my most favorite aspects, as they make things much convenient for my team and me. Also, the option to mute and unmute users and remove disturbing users from the call helps largely in case of live sessions and webinars.

What do you dislike most about this product?

The option of recording is missing on Google Meet and hence we have to use a third-party tool like Loom to record sessions, especially training sessions with external vendors. Moreover, the Breakout Rooms feature is very complicated to use.

What recommendations would you give to someone considering this product?

I would suggest to go for the Google Workspace package as it bundles Google Meet without any extra cost.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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