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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2618 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Helps Innovate
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Meet Reviews

Ayoola A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Collaborating with ease

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

It stands out beacuse it works smoothly with other Google tools like Gmail, Calendar, and Drive, and runs directly in a browser, there is no need extra software needed. It also offers strong video quality and security, making it a reliable choice for schools, teams, and businesses. Its deep integration with Google Workspace makes scheduling and joining meetings quick and seamless.

What is your favorite aspect of this product?

My fourite aspect of the product is that it is easy to use and navigate the software with little or no technical background.

What do you dislike most about this product?

its whiteboard and app-sharing options are quite basic compared to other platforms.

What recommendations would you give to someone considering this product?

It's a great choice for simple, secure video meetings, especially if you already use Gmail or Google Calendar. Start with the free version, but if you need features like recording or breakout rooms, consider a Google Workspace plan. Just be aware it doesn’t support advanced tools like remote desktop control or file sharing during meetings(you might have to share google drive links to your files for access in the in-call message) .

Pros

Continually Improving Product
Trustworthy
Efficient Service
Saves Time

Mangesh K.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Reliable and Easy-to-Use Video Conferencing Tool

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet stands out with its seamless integration across Google Workspace apps like Gmail and Calendar, making scheduling and joining meetings effortless. It offers a clean, intuitive interface, strong security, and real-time captions. Its browser-based access requires no downloads, ensuring easy connectivity for users across devices and organizations.

What is your favorite aspect of this product?

Google Meet is its seamless integration with Google Workspace. Being able to join meetings directly from Calendar invites or Gmail without switching platforms makes it incredibly convenient and efficient, especially for teams that rely on Google’s ecosystem for daily collaboration.

What do you dislike most about this product?

What I dislike most about Google Meet is its limited advanced features compared to some competitors—such as fewer in-meeting collaboration tools, limited breakout room controls, and less customization for backgrounds and layouts. For power users or large-scale webinars, these limitations can impact the overall experience.

What recommendations would you give to someone considering this product?

If you're already using Google Workspace, Google Meet is a natural and efficient choice for video meetings. It's best suited for small to mid-sized teams looking for ease of use and quick setup. However, if you need advanced features like detailed breakout room control or webinar tools, consider your needs carefully.

Pros

Fair
Helps Innovate
Continually Improving Product
Reliable

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jun 2025

GMeet Makes Virtual Meetings Effortless

Likeliness to Recommend

9 /10

Pros

Reliable
Efficient Service
Respectful
Fair

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Google Meet Ratings

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Ayoola A.

Collaborating with ease

Likeliness to Recommend

Pros

Mangesh K.

Reliable and Easy-to-Use Video Conferencing Tool

Likeliness to Recommend

Pros

GMeet Makes Virtual Meetings Effortless

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

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Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support