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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2617 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Meet Reviews

Rajat M.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Seamless, reliable and scalable Video Conferencing

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

The biggest differentiator is that it’s completely browser-based with no required downloads. You can send a link to an external client, and they can join in seconds without having to install software or deal with version updates.

What is your favorite aspect of this product?

I love how it lives inside the Google ecosystem. Being able to join a call directly from a Calendar invite or open a Meet window inside a shared Google Doc to collaborate in real-time is a huge boost for productivity.

What do you dislike most about this product?

The meeting chat completely disappears once the call ends, which is frustrating if you didn't save a link or note. Also, the audio options in a meeting could become easier and this becomes a pain when switching between in-office and at-home

What recommendations would you give to someone considering this product?

If your organization is already using Google Workspace, it’s a no-brainer for the integration alone. Just make sure your team has decent hardware, as running high-quality video through a browser tab can be more resource-heavy than a native app.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rohit P.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Calendar based scheduling.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google meet is direct integration with google calendar making meeting scheduling simple and easy.

What is your favorite aspect of this product?

It automatically creates a meeting link when an event is created and includes builtin reminders and timezone support.

What do you dislike most about this product?

It's not as useful for teams that don't rely on google calendar for their scheduling. Controls may be too basic for recurring meetings.

What recommendations would you give to someone considering this product?

Ideal for teams that rely heavily on google calendar for all their scheduling needs.

Pros

Helps Innovate
Reliable
Efficient Service
Effective Service

Cons

Less Productive
Less Respectful
Vendor's Interest First

Celine F.

Role: Information Technology
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Link and Think with GoogleMeet!

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet works for our team because it stays stable even when we run calls during heavy data transfers. I think it handles our long technical reviews well. We often discuss route prediction models that pull large dashboards, and Meet rarely lags.

What is your favorite aspect of this product?

I like the live captions because they help me follow airline contract calls where the audio quality gets messy. I used it last month on a review with Lufthansa’s tech team when they walked me through a fare ladder issue.

What do you dislike most about this product?

I feel the tile layout could stay fixed when new people join. It shuffles at odd times. t is not a big deal though.

What recommendations would you give to someone considering this product?

Keep screen shares clean. Close dashboards and heavy notebooks before sharing since they slow your rhythm. Use meeting codes instead of links when you run long standing model review sessions

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Google Meet Ratings

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Rajat M.

Seamless, reliable and scalable Video Conferencing

Likeliness to Recommend

Pros

Rohit P.

Calendar based scheduling.

Likeliness to Recommend

Pros

Cons

Celine F.

Link and Think with GoogleMeet!

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

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Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support