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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2759 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Fair
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Google Meet Reviews

Riju M.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Googles best product

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

User friendly UI UX design

What is your favorite aspect of this product?

Easy schedulings

What do you dislike most about this product?

Overloading capacity

What recommendations would you give to someone considering this product?

Unlike other platforms Gmeet is more user-friendly and easy to schedule meetings

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Yogesh S.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Solid Video Conferencing Platform

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

- Google Meet seamlessly integrates with other Google Workspace apps, such as Gmail, Calendar, and Drive. This integration fosters a unified and streamlined user experience for individuals and organizations already utilizing Google's productivity tools. -Google Meet provides live captioning for meetings, enhancing accessibility for participants with hearing impairments. Additionally, the platform supports real-time translations, breaking down language barriers and facilitating communication among a diverse global audience.

What is your favorite aspect of this product?

Google Meet's focus on security, including encryption, access controls, and compliance with industry standards, is a crucial aspect that instills confidence in users regarding the protection of their data and communication. -Live captions and real-time translations contribute to making virtual meetings more inclusive and accessible to a diverse audience. -The ability to access Google Meet from various devices and platforms, including web browsers, mobile devices, and desktop applications, provides users with flexibility and convenience.

What do you dislike most about this product?

-While Google Meet offers a free plan, some users have expressed dissatisfaction with the limitations on certain features in the free version, such as meeting duration and the availability of advanced collaboration tools. -Like all online meeting platforms, Google Meet is dependent on a stable internet connection. Users in areas with poor internet connectivity may experience disruptions or reduced quality during meetings.

What recommendations would you give to someone considering this product?

-If you're already using Google Workspace (formerly G Suite) for email, document collaboration, and other productivity tools, Google Meet's seamless integration can enhance your overall workflow. Make sure to leverage the collaborative features available across these applications. -If collaboration is a key aspect of your meetings, familiarize yourself and your team with Google Meet's collaboration tools, including screen sharing, document collaboration, and the virtual whiteboard. This can enhance productivity and teamwork during virtual meetings.

Pros

Helps Innovate
Performance Enhancing
Unique Features
Efficient Service

Santosh P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Best tool for Meetings

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google meet is lightweight in memory consumption and space consumption, and it has a fast response to any activity.

What is your favorite aspect of this product?

Using Google Meet we can schedule a video meeting virtually irrespective of the place and screen sharing option is available which helps to present our screen. so, we can communicate in a better way with the team.

What do you dislike most about this product?

Not at the moment, everything looks good!

What recommendations would you give to someone considering this product?

Yeah! a well recommended product you can go ahead with this solution to enhance communications inside teams.

Pros

Respectful
Security Protects
Helps Innovate
Continually Improving Product

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Google Meet Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Riju M.

Googles best product

Likeliness to Recommend

Pros

Yogesh S.

Solid Video Conferencing Platform

Likeliness to Recommend

Pros

Santosh P.

Best tool for Meetings

Likeliness to Recommend

Pros

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Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support