Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Colin B.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Simple but powerful for integrated systems

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet is INCREDIBLY simple to use and offers easy customization and straightforward systems incorporation. On-the-fly meetings are simple to create, and “standing” rooms can be reused without the need to refresh them or have a host allow others to enter.

What is your favorite aspect of this product?

The quality and simplicity of meetings are top-notch, but the ease of incorporating its functions and data into homegrown applications is powerful. You can easily have custom meetings generated from your system to Google Meet without leaving your internal system.

What do you dislike most about this product?

It is rather bare-bones and limits the number of entrants, usually requiring at least one (or more) advanced licenses or other meeting applications.

What recommendations would you give to someone considering this product?

If you want a simple meeting product that plays nicely in any ecosystem, this is all you need at almost a 0$ cost. If you need a collaborative, extensive audience meeting system, you might need to look elsewhere or purchase premium licenses.

Pros

  • Altruistic
  • Reliable
  • Enables Productivity
  • Fair

Cons

  • Slower Product Innovation
  • Commodity Features
  • Less Efficient Service

Yatharth G.

  • Role: Operations
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Best Virtual Meeting Platform

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet allows a quick meeting scheduling and sharing meeting link with mail , sms , and copy clipboard . It provides virtual background which helps to provide a better background during official meetings

What is your favorite aspect of this product?

The best part about google meet is sharing files with attendees , also host has powers to mute and regulate meeting which makes a peaceful procedural meeting

What do you dislike most about this product?

It sometimes gets hang and gives mic issues

What recommendations would you give to someone considering this product?

It is best for education , business meetings , startups

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Alan T.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Great product, limited CRM integration

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Very easy to use, virtually no setup or training required

What is your favorite aspect of this product?

Availability for meetings to be joined via calling in to a phone number

What do you dislike most about this product?

We have a VOIP solution for calling and Zoho Cliq as part of Zoho One. In all honesty it has been somewhat of a challenge fitting this into in terms of practical and efficient usage. Between requirements to record calls and meetings with clients and having recordings accessible from within our CRM, this has not always been such a great fit. With that said, there have been many instances where our clients appreciate having the option to have a face to face meeting or for conferencing in multiple parties where parties can join a meeting by dialing in and do not need to worry about internet speeds to be in touch.

What recommendations would you give to someone considering this product?

This is very much worth trying out and considering that if you are using Google as your email provider, it is already built in, there is no need to any type of installation - and likely no need to training either.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Continually Improving Product

Cons

  • Inhibits Innovation
  • Commodity Features
  • Less Efficient Service

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