Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Enables Productivity

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Vishesh K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Delight to Use

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet is an effective and affordable Digital Meet platform and a business leader in the space.

What is your favorite aspect of this product?

The User Interface is User Friendly and call quality is exceptional

What do you dislike most about this product?

Nothing as such which I dislike about it after they have added the new security features.

What recommendations would you give to someone considering this product?

Go for it without any doubt

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Inspires Innovation

Parvez k.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

The best Collaboration tool from the Google family

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Hangouts Meet is the best platform for quick video conferencing and of course for the audio call as well at no cost. Google Hangouts Meet platform allows scheduling the meeting in advance and has multiple platform support which makes it usable by users carrying any type of device, running either Windows or Android or IOS platform. The ability to record meetings and save them to Google Drive Google Meet is part of the Google Suite platform. I found it very helpful to connect with people regardless of the organisations they belonged to because most of the people have Google accounts. The quality of video and audio is really amazing.

What is your favorite aspect of this product?

My favourite aspect is the ability to sync various meetings in your calendar so that no one can miss any important meeting in their day. This platform has many more features like the ability to share documents during meetings, share screens, include any through CC, Sending an invitation link is easy, easily schedule our meeting in Google Calendar, etc. Google Meet stand out from other video conferencing tools in that we can use it for an unlimited time, even if we use the free account. It is so easy to use and the ease of integration with other Google products makes it even better. Fully supported my major web browsers like Chrome & Edge.

What do you dislike most about this product?

I will never say dislike to Google rathe than I would say likelihood feedback. It does not provide wide options of control for the admins and the host of the lectures/meetings so. Live Poll is also missing here. Even Whiteboard feature is missing and I am hoping soon it will be available because nowadays everyone is taking pieces of training virtually and also would be helpful for the teaching industry. It doesn't have all the features that other meeting/training options have, like annotations that are easy to use or remote control when sharing a screen. I have mentioned the above points as improvement not as dislike because I love Google.

What recommendations would you give to someone considering this product?

Google is the platform in this world that does not require recommendations because everyone in this world is connected through Google somehow. For meetings that are quick, simple, and without a lot of people, is perfect. Everyone can join quickly and control their screen how they like it, also there isn't a lot of setups needed. Webinars or presentations where participation is not completely necessary are great in Google Hangouts Meet too.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Inspires Innovation

Ojas K.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Most user friendly meeting tool i have ever used

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Everyone having a gmail account is definitely an advantage of using Google Meet over other products. Also, the free version iof google meet is awesome as well, unlike other platforms where you can only use the paid version

What is your favorite aspect of this product?

I like the user interface of Google Meet. Also, it is very easy to send an invitation. Share screen option is pretty robust as well

What do you dislike most about this product?

If I'm using Google suite, then i have no complains. But if I don't pay for Google suite, then Google Meet sometimes has issues with syncing to other platforms

What recommendations would you give to someone considering this product?

It is pretty easy to use and user friendly.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Inspires Innovation

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