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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2703 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Fair
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Google Meet Reviews

Greg W.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Neat interface and stable screen sharing

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Because of its integration into the Google ecosystem, we choose Google Meet for all our communication needs, whether through audio or video. We can send invites through Google calendar and notify our contacts in just a single platform.

What is your favorite aspect of this product?

Google Meet has one of the easiest interfaces to navigate, with all buttons and navigational features strategically placed on the screen. Another unique offering of Google Meet is the unlimited meetings that it offers users.

What do you dislike most about this product?

Hosts cannot share files, documents, or pictures through the chat box, which means that you will need to use a third-party application for file sharing.

What recommendations would you give to someone considering this product?

Google Meet offers high-quality video conferencing as well as screen sharing for more effective presentations. You can easily contact and initiate an online meeting through Google Meet.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Siddharth S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

great video conferencing experience

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Integration with other Google products such as Gmail and Google Calendar Ability to schedule and join meetings directly from Google Calendar High-definition video and audio quality

What is your favorite aspect of this product?

Integration with other Google products and the ability to schedule and join meetings directly from Google Calendar

What do you dislike most about this product?

Limited control over the layout of the video conferencing window, which can make it difficult to focus on specific participants or to see all participants at once

What recommendations would you give to someone considering this product?

Test the platform before using it for an important meeting or event to ensure that you are comfortable with the interface and features

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Arnab D.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Good Video Conference platform built by Google

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google meet offers a lot of features and also it provides a tight integration with G suite and other Google apps, which is definitely a differentiator from other providers.

What is your favorite aspect of this product?

The ability to work on Google jamboard, keep notes, drive and many other Google products from the Google meet is the best aspect of it.

What do you dislike most about this product?

It offers less customisation than its competitors.

What recommendations would you give to someone considering this product?

Google Meet is a nice tool to collaborate and conference for teams. It enables a lot of Google product integrations, making meetings productive and efficient.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Google Meet Ratings

90 Likeliness to Recommend

97 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Greg W.

Neat interface and stable screen sharing

Likeliness to Recommend

Pros

Siddharth S.

great video conferencing experience

Likeliness to Recommend

Pros

Arnab D.

Good Video Conference platform built by Google

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom Workplace

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support