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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2703 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Fair
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Google Meet Reviews

Carissa M.

Role: Human Resources
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

A Software That Gives Value for your Business

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It is very simple to use! I have never seen such where you can easily set up a meeting without any complex processes included.

What is your favorite aspect of this product?

Oh, I guess I already mentioned some from the previous question. But, I also love the many features and background of this software. I know there will be more to it in the future.

What do you dislike most about this product?

I hope that they will improve the capability for a "facilitator" to see who raises their hands during the meeting or allow the facilitator to see his audience while presenting or sharing screen. So far, that's the only thing that I could think of.

What recommendations would you give to someone considering this product?

This is such a marvelous tool for collaboration, you can easily schedule and record meetings at your own phase. The fact that it also incorporates with other Google Apps is just superb. :)

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Larry S.

Role: Industry Specific Role
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

My perspective on Google Meet.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

One of the best things about Google Meet is its integration with other Google apps such as Calendar and Gmail. This makes scheduling and joining meetings a breeze. The user interface is straightforward and easy to use, and the platform's connection with the Google Cloud ensures stable and uninterrupted use.

What is your favorite aspect of this product?

Google meet is where we carry our daily and weekly team meetings. Most of us at the company are either in the field or working remotely, so meeting physically as a team rarely happens. I particularly appreciate the fact that it can support large meetings with up to 250 participants, making it ideal for organizations with many employees or online classes. The platform's variety of collaboration tools, such as screen sharing and recording allow for team work.

What do you dislike most about this product?

Google meet has been effective and satisfies all our needs.

What recommendations would you give to someone considering this product?

Google Meet is an excellent solution for remote teams and online classes as it provides robust features and seamless integration with other Google tools. It allows for quick organization of meetings without the need for any downloads by participants. The tool's extensibility makes it a versatile solution for use with a diverse set of market participants.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Umar U.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Streamline Your Meetings with Google Meet

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

It is user-friendly and easy to use, even for non-technical users, with a simple interface and straightforward controls.

What is your favorite aspect of this product?

I like the cross-platform compatibility of the product.

What do you dislike most about this product?

very Limited Customization Options. In comparison to other video conferencing platforms, Google Meet has very limited options for customization.

What recommendations would you give to someone considering this product?

Assess your internet speed and reliability as the product requires high speed and reliable internet access.

Pros

Altruistic
Generous Negotitation
Reliable
Performance Enhancing

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Google Meet Ratings

90 Likeliness to Recommend

97 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Carissa M.

A Software That Gives Value for your Business

Likeliness to Recommend

Pros

Larry S.

My perspective on Google Meet.

Likeliness to Recommend

Pros

Umar U.

Streamline Your Meetings with Google Meet

Likeliness to Recommend

Pros

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TeamViewer Remote

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support