Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

84

Audio Controls

83

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

80

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

81

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

78

Vendor Support

78

Google Meet Reviews

Ramon M.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

An outstanding program

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Unlike other tools we ourselves have the possibility to mention that it is different since the simplicity of use and ease of holding meetings. The union with Google Drive and calendar make daily work much easier.

What is your favorite aspect of this product?

What I love most about this instrument is that it is quite easy to use, and it associates perfectly with the other tools in the Google suite. In addition to that you don't need to download additional software to participate in a meeting and it integrates well with the Google Workspace productivity suite.

What do you dislike most about this product?

We have the possibility of mentioning that this instrument is one of the superiors because it is available to everyone, whether from a computer or from a mobile phone, which is why it is quite complete, and is oriented in the right direction.

What recommendations would you give to someone considering this product?

It has many facilities when using it, such as screen sharing or that various users have the possibility of combining with the camera setting.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Karol B.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Quality and effective communication.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Its cost is more flexible, the capacity it offers in the number of participants in meetings or events, high-performance security, Meet allows smooth, effective, and high-quality communication. In addition, it is very easy to use and provides convenience, efficiency, and simplicity necessary to hold conversations in various circumstances and locations.

What is your favorite aspect of this product?

I value the ease with which its interface can be used by anyone in our company, the quality of audio and video in each connection, as well as security standards in chats and video connections that allow us to ensure the confidentiality of information. It also encourages and promotes teamwork and facilitates screen sharing.

What do you dislike most about this product?

I have not had any displeasure with the use of this tool so far.

What recommendations would you give to someone considering this product?

It is an amazing tool that covers everything you need to keep your communications secure, smooth, and high-quality from anywhere. It is very easy to use and also allows you to create a tidy and professional-looking workplace.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Santosh K.

  • Role: Vendor Management
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet is an excellent app for video conferencing, meetings, and class instruction. The best part is that it is free and very simple to use, with no extra features that make it a difficult app to use. And you have the same number of features as paid apps.

What is your favorite aspect of this product?

The best feature of Google Meet is its simple and user-friendly interface. You can literally begin with a few mouse clicks. Furthermore, the number of people who can connect at the same time while maintaining high video/audio quality makes it the best meeting software to use.

What do you dislike most about this product?

One thing I wouldn't say I dislike, but it is an improvement that should be made: the chat details sent during the meeting disappear once the meeting is finished, so it would be helpful if the details remained after the meeting.

What recommendations would you give to someone considering this product?

Google Meet has a plethora of useful functions and features. From all of the available tools for Group meeting activities, it is up to the host management to ensure that the meeting is secure and only includes the members you expect. Most importantly, its primary function is to video conference between one and multiple users.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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