Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

84

Audio Controls

83

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

80

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

81

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

78

Vendor Support

78

Google Meet Reviews

Kaniaru K.

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Join a meeting via Online Video Conferencing

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Free Version for Google Users and Flexible Paid Versions Productivity Tools and Integration with Other Google Services

What is your favorite aspect of this product?

One of the key advantage of Google Meet is that it is relatively easy to use. Joining a meeting is as simple as clicking or tapping a link. The platform is also available via web app or a dedicated native app for macOS, Microsoft Windows, iOS and iPad OS, and Android operating systems.

What do you dislike most about this product?

Relatively Limited Features When Compared to Others

What recommendations would you give to someone considering this product?

A key advantage of Google Meet over Zoom, as well as other video conferencing platforms and messaging apps, centers on the fact that it is part of the entire Google Workspace suite of tools and apps. Paying for this service essentially means paying for other products and services. Furthermore, it readily integrates with these tools and apps from Google for a seamless and uniform overall user experience.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Client Friendly Policies

Parwinder K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2023

Reliable Video Conferencing and Collaboration Tool

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

I have used various applications for meetings like Skype, Zoom, and MS Team. The reason behind using Google Meet is: 1) It is very easy to use. 2) You can create instant meetings. 3) It allows you to change the background with different scenes and even you can upload your own custom background.

What is your favorite aspect of this product?

1) Seamless integration. 2) Add more people to the running meeting. 3) Integration with other Google Apps. 4) Change the Background without any green screen.

What do you dislike most about this product?

The only thing I don't like is not having control over the screen crop, I am using a wide-angle webcam and it reveals a lot of my background which I don't like.

What recommendations would you give to someone considering this product?

Yeah, full recommendations. Google Meet is free to use if you are using it for your personal as well as with client communication. It has plenty of good features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Raisa M.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

A service I would certainly recommend

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Very professional and highly intuitive solution.

What is your favorite aspect of this product?

Merges very well with other google services.

What do you dislike most about this product?

The cost. Too pricey.

What recommendations would you give to someone considering this product?

I would recommend the service.

Pros

  • Efficient Service
  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product

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