Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

84

Audio Controls

83

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

80

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

81

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

78

Vendor Support

78

Google Meet Reviews

Clara E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Great quality, but screen sharing needs work

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Googles rate of innovation and quality of software is hard to match, so I believe that the areas that need improvement with Google Meet (screensharing, intuitiveness with meeting controls) will soon be addressed

What is your favorite aspect of this product?

Video quality and ease of integration with various calendar (Google calendar, Microsoft calendar, etc)

What do you dislike most about this product?

Screensharing

What recommendations would you give to someone considering this product?

Great integration with calendars and lots of fun functions for less formal meetings, but if there's a lot of collaboration and screensharing necessary for business needs, you might look into using other software while Google Meet catches up.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Inspires Innovation

Cons

  • Inhibits Innovation
  • Less Productive
  • Less Effective Service

Abhishek S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Easily connect with your team globally

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It has good features as virtual backgrounds and we can add up to hundred participants also we can schedule the meeting before and can chat with the meeting participants.

What is your favorite aspect of this product?

We just have to share a nine digit code and people can join all over the world instantly also we can share single tab or full screen with built in audio.

What do you dislike most about this product?

It does not allow more than hundred participants to join the meeting and participants cannot take control of presenter's screen.

What recommendations would you give to someone considering this product?

Google meet comes with great security of google and has a user friendly interface with live captions and recording features.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Felix K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Google Meet - Almost Perfect

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Google Meet is almost similar to other products, but it stands out for supporting a very high number of attendees seamlessly.

What is your favorite aspect of this product?

Excellent audio and video clarity Simple and user-friendly interface. To join a meeting, simply click on the link. It is free for personal use and has a smooth, easy-to-navigate UI. Google Calendar integration is also available. Active noise cancellation for background noise is a recent addition that works quite well.

What do you dislike most about this product?

Lack of file transfer and remote screen control is still a concern You can't view all the attendees for a large meeting Chat - could be improved to support emojis and direct messages.

What recommendations would you give to someone considering this product?

Great choice, especially if you widely use Google products.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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