Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

84

Audio Controls

83

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

81

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

78

Vendor Support

78

Google Meet Reviews

Jogendra S.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

This product is very easy to use.

Likeliness to Recommend

7 /10

What differentiates Google Meet from other similar products?

The product service is very good. And you will not face major issues with services.

What is your favorite aspect of this product?

This is great and easy to use so I strongly recommend this because it's a pocket friendly app.

What do you dislike most about this product?

There is nothing to dislike.

What recommendations would you give to someone considering this product?

You can use it for your business and personal use.

Pros

  • Trustworthy
  • Efficient Service
  • Caring
  • Fair

Priti K.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

Best For The Google Ecosystem.

Likeliness to Recommend

7 /10

What differentiates Google Meet from other similar products?

If you spend all your and your productivity team’s brainpower in google docs and sheets, this is the one tool that makes sense. Now you can even share a doc and look at your peoples’ faces in the same tab at the same time. It’s the best is that it eliminates of having to jump between different windows. It makes the computer feel of one piece instead of a series of separate apps.

What is your favorite aspect of this product?

The “companion mode” is particularly useful for hybrid meetings, where some attendees are in the office and others are at home. It allows the people in the chat room to join without audio so they can still see the chat and use features. The quality of the blur background is also very professional, and it helps me to cover up my mess home office.

What do you dislike most about this product?

It misses a bit of the deep integration with third party apps like jira or trello that other platforms offer. You’re pretty much locked into the google ecosystem. Also, fullscreen is a little sketchy with macs.

What recommendations would you give to someone considering this product?

This one's for any and everybody who is "all in" to google. It really streamlines the flow of your video process, and is all in one place.

Pros

  • Continually Improving Product
  • Reliable
  • Caring
  • Respectful

Cons

  • Inhibits Innovation
  • Charges for Enhancements
  • Security Frustrates

Sandeep K.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

Solid browser-based performance.

Likeliness to Recommend

7 /10

What differentiates Google Meet from other similar products?

It’s the best because that doesn’t feel like a weight on my system. I can have a meet call open while i'm running heavy software in the background. Other apps seem to use up the cpu and slow my entire computer down. Meet is really well designed for the web. It is the most professional tool for video i've found that's also lightweight.

What is your favorite aspect of this product?

The “report a problem” feature is, in fact, helpful. Sent a couple of reports for sound issues and seen an improvement in the last release. The blurring is extremely slight and much more pleasing than the fake office backgrounds. I also love how simple it is to change between cameras and mics.

What do you dislike most about this product?

It lacks a built-in method of taking notes during the meeting. You need to open a different doc for that. Also, the gallery view doesn’t always feature the people actually talking — a little confusing with larger groups.

What recommendations would you give to someone considering this product?

This is for the power user who has a lot of apps open at once. It’s a trusty tool that won’t make your system crash on you in the middle of an important presentation.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Caring

Cons

  • Vendor's Interest First
  • Slower Product Innovation
  • Less Transparent

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