Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Urnisha S.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

A Simple But Powerful Video-Conferencing Platform

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

What differentiates Google Meet from other similar products is that it is very user-friendly and helps people conduct online meetings and classes just in one go by creating the link and sharing it with all the students or co-workers. I generally use it each time I want to have a speedy meeting with my colleagues. At times, when I face any issue in the meeting, their customer service representative is always there to help me out in real-time. Furthermore, its AI-powered features, such as noise suppression and live subtitles, improve the user experience. These features, combined, present Google Meet as an exceptional video conferencing tool.

What is your favorite aspect of this product?

One of my favorite features of Google Meet is its convenience, particularly since it is straightforwardly coordinated with the Gmail application. Dissimilar to other video conferencing applications like Microsoft Groups or Zoom, we can just utilize Google Meet without the problem of downloading any application. Additionally, the nature of voice calling and screen sharing has continuously improved throughout the years with updates, and scheduling meetings is another feature that I find very beneficial.

What do you dislike most about this product?

What I dislike most about Google Meet is its limitations in terms of advanced features when compared to other platforms. I find the virtual backgrounds or breakout rooms disappointing, particularly since we regularly utilize these functionalities in our meetings. Google Meet doesn't let us share files or documents, nor does it let any other user take control of the screen of the person who is presenting. Additionally, connectivity issues or slowness during video calls cause frustration.

What recommendations would you give to someone considering this product?

For those considering Google Meet, don't wait to think about what to do; just go for it. You will surely love it. Google Meet is an excellent choice. With a Google account, you can take advantage of numerous benefits and features, like affordable pricing, free usage, and live broadcasting from Google Meet to YouTube, etc.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Effective Service
  • Inspires Innovation

Satvik S.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Good browser support, lacks customization features

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

It is easy to use and can be run through web browser directly without needing to install any software.

What is your favorite aspect of this product?

It is fast, responsive, and reliable.

What do you dislike most about this product?

Lacks customization features.

What recommendations would you give to someone considering this product?

Good for emergency meetings and easy to use. But if you want more customization features. consider using other products.

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Lucy K.

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

It is a good product for teams

Likeliness to Recommend

7 /10

What differentiates Google Meet from other similar products?

Meet is tightly integrated with other Google Workspace applications like Gmail, Calendar, and Drive. This allows for easy scheduling, joining meetings from emails or calendars, and collaborating on documents within the meeting itself.

What is your favorite aspect of this product?

For users and organizations prioritizing data confidentiality, Google Meet's security features, including end-to-end encryption (on specific editions), can be a major advantage.

What do you dislike most about this product?

ompared to some competitors, the free tier of Google Meet might offer fewer features or limitations on meeting duration. This can be a drawback for casual users or those on a tight budget.

What recommendations would you give to someone considering this product?

Are you on a tight budget? Consider the limitations of the free tier and how it aligns with your needs. Paid plans offer more features and participant capacity.

Pros

  • Inspires Innovation
  • Generous Negotitation
  • Includes Product Enhancements
  • Helps Innovate

Most Popular Google Meet Comparisons