Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Google

Looker

Composite Score

8.7 /10

CX Score

9.0 /10

63 Reviews Write a Review

Claim Software

What is Looker?

Looker is a platform for data that streamlines the data supply chain to create actionable information. It allows any organization to extract value from their data at web-scale, delivers powerful purpose built applications to address the needs of specific teams, and provides a flexible, embedded analytics framework with Powered by Looker.

Analyst Research

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Looker won the following awards in the Customer Intelligence category

Filter By

2026 Data Quadrant Champion

Latest Award, 2026

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2026

2026 Emotional Footprint Champion

2026

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

4 Top Rated Features

2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

5 Top Rated Features

2024

Service Experience

2024

Looker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Looker.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

89 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Looker?

0% Negative

6% Neutral

94% Positive

Pros

Enables Productivity
Caring
Efficient Service
Saves Time

Feature Ratings

Average 83

Audience Segmentation

Data Visualization

Conversion Analysis

API Framework

Metadata Management

Cross Channel Attribution Analysis

Audience Demographics

Predictive Analytics

Customer Journey Modelling

Real Time Workflow Automation

Anomaly Detection

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Customization

Quality of Features

Breadth of Features

Vendor Support

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Also Featured in...

Sales Analytics

Score 8.6

View Looker in this category (opens in a new tab)

Business Intelligence & Analytics - Midmarket

Score 8.6

View Looker in this category (opens in a new tab)

Business Intelligence & Analytics - Enterprise

Score 8.4

View Looker in this category (opens in a new tab)

Retail Analytics

Score 8.3

View Looker in this category (opens in a new tab)

Looker Reviews

Elman M.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Very user-friendly but takes too much time to load

Likeliness to Recommend

9 /10

What differentiates Looker from other similar products?

It is very user-friendly, and provides very accurate information, however, the loading time is very lengthy, it is very customizable and the interface is clear.

What is your favorite aspect of this product?

Information storage and that the product is easy to use, you do not need to spend a lot of hours to master it.

What do you dislike most about this product?

The loading times, it takes quite few seconds to load and update. but overall is a great tool and no complaint besides this.

What recommendations would you give to someone considering this product?

That take the step since it is a great tool that provides up to date information and stores lots of data, which is easy to locate.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Role: Industry Specific Role
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2023

One of the best data visualization tools

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Looker

What is Looker?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Data Quadrant Champion

Looker Ratings

88 Likeliness to Recommend

89 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Looker?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Metadata Management Easily manage metadata associated with customer data or audience segments.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Sales Analytics

Business Intelligence & Analytics - Midmarket

Business Intelligence & Analytics - Enterprise

Retail Analytics

Looker Reviews

Elman M.

Very user-friendly but takes too much time to load

Likeliness to Recommend

Pros

One of the best data visualization tools

Likeliness to Recommend

Pros

Most Popular Looker Comparisons

Google Analytics

HubSpot Sales Hub

Semrush

Adobe Analytics

Tableau

Dynamics 365 Customer Insights

1
Since last award

1
Since last award

Feature Ratings

Audience Segmentation

Data Visualization

Conversion Analysis

API Framework

Metadata Management

Cross Channel Attribution Analysis

Audience Demographics

Predictive Analytics

Customer Journey Modelling

Real Time Workflow Automation

Anomaly Detection

Vendor Capability Ratings

Business Value Created

Ease of Customization

Quality of Features

Breadth of Features

Vendor Support

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness