Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

83

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

82

Version Management

82

Field Configuration and Customization

81

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Rohit K.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

A linear scale scores the answers

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

For ranking questions, forms' linear scale with sliders that show how people feel is better than Wufoo's. This is my digital gauge for getting comments.

What is your favorite aspect of this product?

Users can rate from 1 to 5 on clear, straight scales, such as "how was the event?" For nuance, I can set my own limits, like 0–10.

What do you dislike most about this product?

The free plan doesn't have any emoji scales, which makes it harder to make fun patterns.

What recommendations would you give to someone considering this product?

Forms' straight scale is a good way to rate things.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Efficient Service

SHALOM N.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Reliable and Perfect for Everyday Data Collection

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It's completely free, even with advanced features like quizzes and basic logic.

What is your favorite aspect of this product?

You can build and share a form in minutes, and responses go straight into Google Sheets for instant analysis.

What do you dislike most about this product?

It has limited design customization options

What recommendations would you give to someone considering this product?

I recommend it for educators, small businesses, and anyone who wants a simple, free, and effective form builder

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Thomas I.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Response validation makes sure that the info is c

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Forms' validation is better than Wufoo's for error-free entries because it checks inputs like emails. It's my digital guardian for good info.

What is your favorite aspect of this product?

Validation forces the right formats, like "name@domain.com," so that junk items don't get in. For ratings, I can set groups of numbers, like "1–10."

What do you dislike most about this product?

The free plan doesn't let you make your own error messages, so warnings feel very standard.

What recommendations would you give to someone considering this product?

Forms' checking is a good choice for clean data.

Pros

  • Continually Improving Product
  • Efficient Service
  • Effective Service
  • Transparent

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