Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

83

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

82

Version Management

82

Field Configuration and Customization

81

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Atul R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Fantastic Tool for Creating Forms

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms compared to other forms is more easier to create and customize. It has a lot of features and integrates well with other apps. Also it can be used together with other Google products.

What is your favorite aspect of this product?

The favorite aspect for me of Google Forms is its ease of use.

What do you dislike most about this product?

There is no AI integration for Google Forms. Integrating AI would increase the scope of the product.

What recommendations would you give to someone considering this product?

I would highly recommend Google forms to anyone considering. It has a lot of features and is easy to use. Also it can be integrated with other apps.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yash T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

Simple and Reliable but features are limited

Likeliness to Recommend

7 /10

What differentiates Google Forms from other similar products?

Easy to Use & Quick to Deploy and it has Auto-response Collection & Basic Analytics.

What is your favorite aspect of this product?

My favorite aspect of Google Forms is its seamless integration with Google Sheets.

What do you dislike most about this product?

limited customization and advanced logic capabilities are lacking in this product.

What recommendations would you give to someone considering this product?

Use It If You need a simple, fast, and free solution for surveys, quizzes, or registrations but it has limited features and advance features are missing.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Effective Service

Serena O.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Straightforward and simple to use.

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

I rate this as the simplest to use survey making software. It is simple to navigate and its interface are clean . It can be used by most people without advanced programming skillset . Infact I believe that everyone who can browse the Internet comfortably, can conveniently utilize Google Forms for collecting feedback, through surveys.

What is your favorite aspect of this product?

I love the automatic compatibility which Forms has with other Google products like Google Drive and Google Sheets. As a result, responses to my surveys get automatically backed up to my Google Drive and get updated on my connected Google Sheets seamlessly.

What do you dislike most about this product?

Forms falls shot in the area of customization, in terms of font styling and conditional logic flows.

What recommendations would you give to someone considering this product?

The absence of data masking or advanced encryption makes Google Forms unideal for collecting data, that can be deemed sensitive.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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