Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Forms
9.0 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative
2% Neutral
97% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 83

Collaboration

85

Mobile Support

84

Questionnaire Design/Survey Builder

84

Role and User Management

83

Templates & Question Library

83

3rd-Party Integrations

83

Branching and Logic

82

Data Analysis and Visualization

82

Multi-Channel Distribution

82

APIs and Integration

82

Customizable Branding

82

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Business Value Created

86

Usability and Intuitiveness

85

Ease of Customization

84

Availability and Quality of Training

83

Quality of Features

83

Ease of IT Administration

83

Ease of Data Integration

83

Vendor Support

82

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Joel B.

  • Role: Operations
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Filling out a Google form is a simple task

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

When we need immediate comments from our staff, we always turn to Google forms. The process of creating a Google form, sending it out to staff, and then reviewing their responses is incredibly streamlined.

What is your favorite aspect of this product?

Using Google Forms, we were able to efficiently survey our staff of 400+ and receive useful feedback in a short amount of time. We also get more answers from Google forms than we anticipated. I think the simplicity of them is the main reason we consistently receive more responses than anticipated.

What do you dislike most about this product?

Few options for personalization are available, yet it works well for most small businesses. Not a good fit for big businesses. No custom domain or branding options are available.

What recommendations would you give to someone considering this product?

If you have any suggestions or comments, please fill out one of our Google Forms. The user interface is straightforward and easy to grasp. Most people's familiarity with Google Forms increases their assurance in using it.

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Acts with Integrity

Mohammad Aslam W.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Excellent form builder and survey product

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google forms is reliable, easily manageable, and very easy to use. The easy to use and manage interface is one of the best selling points for this product.

What is your favorite aspect of this product?

I like drag and drop functionality which allows to swap the order of questions...very cool.

What do you dislike most about this product?

User management could be a little better.

What recommendations would you give to someone considering this product?

Definitely go for it for the product support and value it provides. Highly recommended.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Afton B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Best and easier way to arrange surveys.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms is a well-known and often used survey creation tool that enables users to generate customized forms that can be distributed among samples using a web URL. I appreciate how simple it is to send and receive crucial information with this. The creation of the forms is simple. Making a Google form, sending it to our intended audience, and then seeing the results are quite simple.

What is your favorite aspect of this product?

I adore how Google Forms automatically gathers and stores all of the replies to our surveys and questionnaires along with real-time response statistics and visualizations. Automatic summarization makes it simple to study entries, and we can see the instantaneous appearance of the results. The best aspect is that all forms can be created, edited, and completed using any device because they are all compatible with all devices.

What do you dislike most about this product?

Even if we thought it was the greatest, everyone noticed flaws in software in some way depending on their job requirements. First and foremost, Google forms functions best within a web browser. There aren't many alternatives for me to customize my surveys and forms. Even if you simply have to make minor changes, creating a brand-new form is simpler than editing or reusing an existing one.

What recommendations would you give to someone considering this product?

Our company uses Google Forms for all data gathering tasks, however we focus on obtaining information about the experiences our employees have had while working for us. We can better ourselves by becoming aware of our shortcomings.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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