Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Forms
9.0 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative
2% Neutral
97% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 83

Collaboration

85

Mobile Support

84

Questionnaire Design/Survey Builder

84

Role and User Management

83

Templates & Question Library

83

3rd-Party Integrations

83

Branching and Logic

82

Data Analysis and Visualization

82

Multi-Channel Distribution

82

APIs and Integration

82

Customizable Branding

82

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Business Value Created

86

Usability and Intuitiveness

85

Ease of Customization

84

Availability and Quality of Training

83

Quality of Features

83

Ease of IT Administration

83

Ease of Data Integration

83

Vendor Support

82

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Tim T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Lowest Barrier to Entry Survey Tool

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Probably the barrier to entry

What is your favorite aspect of this product?

Cannot find a tool with faster onboarding than this

What do you dislike most about this product?

Not as sophisticated as other survey tools. i.e. adding logic

What recommendations would you give to someone considering this product?

If you need a relatively simple 'get-up-and go' solution it is a good fit but for a more sophisticated survey program look at other major survey tools out there

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Helps Innovate

Cons

  • Commodity Features

Ruhul Zeashan A.

  • Role: Operations
  • Industry: Chemicals
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Wonderful product. It is easy to use.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

The drag-and-drop application lets you concentrate on writing efficient questions instead of spending all day fighting complicated coding requirements.

What is your favorite aspect of this product?

Another significant advantage of using Google Forms is that the software is seamlessly compatible with the Google Workspace product suite to provide a streamlined overall workflow. Google Workspace integration is particularly beneficial to those who already use Google software solutions in their existing workflow, making for seamless system use.

What do you dislike most about this product?

The only dislike about the product is that it is necessary to have internet to be able to use this tool.

What recommendations would you give to someone considering this product?

Comparable survey software solutions with Google Forms include SurveyMonkey, Microsoft Forms, Typeform, and Formstack, among many others. What sets Google Forms apart from its competitors is that it comes as part of the larger Google Workspace suite, promoting a more streamlined overall workflow.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Rosario M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Is effective for customer management tables

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms from the start allows us to synchronize with our Google account to have everything in one place. It is very easy to create forms and execute them for a specific use of the work within the company. You can compile many questions to have a better organization and better management in real time. Google Forms is very pleasant to use in terms of the design that shows us and the design of it.

What is your favorite aspect of this product?

The final notifications in Google Forms do the job they offer well and also allow us to customize to our liking. We can easily and cleanly integrate data acquired through working with this tool through spreadsheets or any type of reports which has allowed us accurate and quick analysis through capturing information from our customers to analyze in real time.

What do you dislike most about this product?

Google Forms has very few templates available for our use, likewise the fonts we are given to choose from are quite scarce which limits our creativity in execution. In a future update it would be good to implement a way to send predetermined and automatic answers.

What recommendations would you give to someone considering this product?

Google Forms are an easy way to collect responses to business events and get feedback on how those events are going. Not for use if you are trying to do longer or more in-depth research. For things like employee engagement surveys, we use more targeted survey tools that provide better insight into responses.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Respectful
  • Acts with Integrity

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