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Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Team Collaboration

86

Real-Time Synchronization

86

Drag and Drop User Interface

85

Office Online Integration

85

Mobility Support

84

Access Control and Rights Management

84

Data Loss Prevention

84

Enterprise Grade Security Controls

83

Large File Optimization

82

Audit Trail

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Usability and Intuitiveness

85

Quality of Features

84

Ease of IT Administration

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

80

Google Drive Reviews

Hadleigh A.

  • Role: Public Sector
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Best Encrypted collaboration tool

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

A secure end-to-end encrypted file synchronization and collaboration tool called Google Drive is designed to safeguard sensitive information. The real benefit of Google Drive is that, upon cloud file download, only the owner can decrypt the file's contents; other users cannot. Google Drive features a unique feature that allows sharing of encrypted data without having to re-encrypt it; this distribution can be stopped by revoking permission.

What is your favorite aspect of this product?

The most secure cloud storage option is Google Drivee, which is user-friendly. You don't have to be aware that it is operating in the background when you don't want it to. However, if the data needs to be recovered, it may be used on any platform and becomes highly robust. But the most important aspect might be how much focus is placed on security. It took me some time to enter all my personal data there, but it has been secure even since then.

What do you dislike most about this product?

Despite extensive troubleshooting, it still doesn't sync or work like a drive inside the computer on Mac. I must download, edit, save, and then re-upload the file to make changes. I use my computer because this is a massive waste of time. This support is long delayed and would be an excellent addition.

What recommendations would you give to someone considering this product?

It is entirely secure and runs quietly in the background. It's simple to set up which folders should be backed up, and file access works equally well on desktop and mobile devices. Real-time synchronization provides constant confidence. I always have access to a copy of it through the cloud.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Farien Louise M.

  • Role: Human Resources
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A perfect place to store information

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive, a cloud-based, secure content collaboration and file synchronization service allows us to transmit crucial information confidently and has been created especially for our specific business use case. The program may make shared folders, transfer their contents securely before doing so, and then upload the securely encrypted file to the cloud.

What is your favorite aspect of this product?

Our team members can access documents using Google Drive's outstanding platform for cloud document storage from wherever in the office, whether they are physically present or working remotely. It is easy to use and share with others. We haven't seen any security issues and think storing our data on the cloud is safe. It does exactly what it should: backs up your data in a secure location and encrypts it. It may also run in the background and is reasonably easy to set up.

What do you dislike most about this product?

When I upload pictures and videos, they occasionally duplicate, freeze, or have issues completing them and become stuck. Sometimes when you reopen after closing, it simply continues. Only a few files were occasionally posted until it ceased. I must delete what has been submitted and try again to prevent duplicates.

What recommendations would you give to someone considering this product?

The most crucial element was that data is encrypted both on the way to and while on the server itself—the only method to guarantee security. In this way, nobody can access the content, not even the server owner. Because we are an accounting firm with many client information, we need a safe and secure storage facility.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alec B.

  • Role: Operations
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Allows multiple user to change the file using the google doc function

What is your favorite aspect of this product?

It’s easy to and it’s connected to all other google functions.

What do you dislike most about this product?

The Ui sometimes gets cluttered

What recommendations would you give to someone considering this product?

Use if you are going need to do a lot of file sharing between group

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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