Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 84

Team Collaboration

86

Real-Time Synchronization

86

Drag and Drop User Interface

85

Office Online Integration

84

Mobility Support

84

Access Control and Rights Management

84

Data Loss Prevention

84

Enterprise Grade Security Controls

82

Large File Optimization

82

Audit Trail

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

84

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

80

Vendor Support

80

Google Drive Reviews

Berkay A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Fast interface, high volume storage

Likeliness to Recommend

7 /10

What differentiates Google Drive from other similar products?

great integration with Google Workspace products

What is your favorite aspect of this product?

great integration with Google Workspace products

What do you dislike most about this product?

Offline reach

What recommendations would you give to someone considering this product?

check security requirements regarding your location

Pros

  • Performance Enhancing
  • Fair
  • Helps Innovate
  • Continually Improving Product

Rimsha K.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

It is most things, cloud file storage should be.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drives collaborative functions is its strongest point as a cloud based, file storage software. Asides from the standard file storage and sharing capabilities, Google Drive has provisions for real-time group editing of documents , and unique file sharing viewing options that enables me to determine how people I share documents with can relate with my documents. For example, I can allow a user to only be able to read my documents without being able to make any changes to them.

What is your favorite aspect of this product?

Google Drives user interface is concise and self-explanatory for users across web, desktop and on mobile devices.. This promotes faster adoption by new users, while also limiting the extent to which financial resources is expended to train employees within my company to learn to use the software.

What do you dislike most about this product?

Google Drive has no provision to send and receive electronic signatures. It also lacks task management provisions which is needed for automating minor repetitive tasks around file storage, in the workplace.

What recommendations would you give to someone considering this product?

Having access to Google Drives strong collaboration capabilities , has made it easier for me to perform my daily assigned work tasks, while working remotely.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Obaib E.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Efficient cloud storage with room for improvement!

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive stands out from other similar products due to its seamless integration with the Google ecosystem, offering features like Google Docs, Sheets, and Slides for collaborative document editing. Its generous free storage capacity and affordable pricing for additional storage also make it attractive. Furthermore, Google Drive's intuitive interface, cross-platform compatibility, and powerful search capabilities set it apart from competitors. Additionally, its robust security measures, including two-factor authentication and encryption, provide users with peace of mind regarding the safety of their data.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is its seamless integration with other Google services, like Gmail, Google Calendar, and Google Docs. This integration makes it incredibly convenient to access and manage files across different applications within the Google ecosystem. Whether I'm attaching a file to an email, scheduling a meeting, or collaborating on a document, Google Drive's integration streamlines my workflow and makes it easy to stay organized.

What do you dislike most about this product?

One aspect I find challenging about Google Drive is its occasional limitations with offline access and syncing. While Google Drive offers offline functionality through its desktop and mobile apps, there can be instances where changes made offline don't sync properly when reconnecting to the internet. This can lead to version conflicts or missing updates, causing frustration and potential data loss. Improvements in offline syncing reliability would enhance the overall user experience.

What recommendations would you give to someone considering this product?

For anyone considering Google Drive, I would recommend taking advantage of its robust collaboration features and seamless integration with other Google services. Explore the various file-sharing and collaboration options available, such as real-time editing in Google Docs, Sheets, and Slides, as well as shared folders and permissions management in Google Drive. Additionally, make use of Google Drive's search functionality and organization tools to keep your files tidy and easily accessible. Lastly, consider your storage needs and explore the available pricing plans to ensure you have adequate space for your files.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Effective Service

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