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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2120 Reviews Write a Review

Claim Software

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

Filter By

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Bob K.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Generous from Google - 15GB FREE!

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

It's ability to integrate seamlessly with many other applications. The security is also very strict as it is almost impossible to send a corrupted file through Google Drive.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is the freedom to use 15GB for free before you actually start to pay. In addition to letting you enjoy the free 15GB, Google lets you enjoy maximum security protection for your files.

What do you dislike most about this product?

The fact that responsiveness in my smartwatch hides the "Open File" button.

What recommendations would you give to someone considering this product?

Use the 15GB responsibly because you understand the worth when it's quite late.

Pros

Reliable
Performance Enhancing
Trustworthy
Efficient Service

Joseph B.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Cloud storage software with unlimited storage

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google drive offers 15 GB free for starters which is not the case with other cloud storage platforms which requires subscription from the start. Can access the uploaded data from any device so long as one has the password and Gmail

What is your favorite aspect of this product?

The data is highly encrypted and secure so no threat of data loss, easy to upload files of all types

What do you dislike most about this product?

The upload speed is slow when we are uploading large files and it is entirely dependant on the Internet

What recommendations would you give to someone considering this product?

Helps us keep our dat safely like documents of transactions and other files. We no longer worry about our data storage

Pros

Trustworthy
Efficient Service
Effective Service
Inspires Innovation

Suryansh s.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Google Drive is my favorite cloud storage tool

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive stands out because it's really good at organizing and finding your files. Thanks to Google's search, you can quickly find documents by typing in keywords, even if you don’t remember the exact name. It also makes working with others easy with features like shared folders, comments, and access controls, which makes it much better for teams compared to simpler storage options.

What is your favorite aspect of this product?

I like most about Google Drive is how easy it is to find documents. Even if I don’t remember the exact name, the search works really well. It also automatically organizes my files, which saves me time and keeps everything neat.

What do you dislike most about this product?

I find the sharing settings on Google Drive a bit confusing, especially with shared folders. It’s not always clear how to control who can see or edit files, which can sometimes lead to accidentally sharing something or causing confusion.

What recommendations would you give to someone considering this product?

I recommend checking out how well it works with other Google tools like Gmail, Google Docs, and Google Calendar. It's great for easy access to files and working on them together with others in real-time. If you're new to cloud storage, Google Drive is simple to set up and use, but take some time to learn how to organize your files and share them properly to get the most out of it.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Google Drive

What is Google Drive?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Bob K.

Generous from Google - 15GB FREE!

Likeliness to Recommend

Pros

Joseph B.

Cloud storage software with unlimited storage

Likeliness to Recommend

Pros

Suryansh s.

Google Drive is my favorite cloud storage tool

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support