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Google

Google Cloud

Composite Score

8.9 /10

CX Score

9.3 /10

734 Reviews Write a Review

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What is Google Cloud?

Google Cloud provides the building blocks so you can quickly develop everything from simple websites to complex applications. Explore how you can make Google Cloud work for you.

Company Details

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Awards & Recognition

Google Cloud won the following awards in the Cloud Infrastructure as a Service category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

6 Top Rated Capabilities

6 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience

2024

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

10 Top Rated Features

2023

Google Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Cloud?

1% Negative

4% Neutral

95% Positive

Pros

Helps Innovate
Enables Productivity
Respectful
Fair

Feature Ratings

Average 83

Load Balancing

Cloud Backup

Access Management

Data Migration

Cloud Integration

Service Desk Integration

Capacity Management

Systems Performance Management

Workflow Management

Analytics and Reporting

Encryption and Decryption Support

Vendor Capability Ratings

Average 83

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Cloud Management

Score 8.9

View Google Cloud in this category (opens in a new tab)

Google Cloud Reviews

Anurag S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Google Cloud in Action: Shaping the Future

Likeliness to Recommend

9 /10

What differentiates Google Cloud from other similar products?

Google Cloud helps you connect your existing computer systems with the cloud smoothly. With tools like Anthos, you can manage your programs whether they're running on your own computers, in the cloud, or across different cloud services.

What is your favorite aspect of this product?

Google Cloud really likes to work with open source software. They support popular projects like Kubernetes, TensorFlow, and Apache Beam. This helps people share ideas and work together on making cool stuff, which means users get to use a lot of different tools and technologies.

What do you dislike most about this product?

I've noticed that sometimes, the instructions and guides provided by Google Cloud can be a bit confusing or seem incomplete. It can make it challenging to figure out certain things, especially if you're new to using their services. Additionally, I've found that the support options available may not always be sufficient, especially when dealing with complex issues or when you need a quick solution to a problem.

What recommendations would you give to someone considering this product?

Make sure to keep up with the latest changes and improvements in Google Cloud. You can stay informed by checking official announcements, reading blogs, watching webinars, and participating in community forums. This way, you'll be able to take advantage of new features and enhancements as soon as they become available.

Pros

Helps Innovate
Reliable
Efficient Service
Effective Service

Iyer A.

Role: Sales Marketing
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

The most secure cloud storage - Google

Likeliness to Recommend

10 /10

What differentiates Google Cloud from other similar products?

Enterprise size of vendor, and speed of services.

What is your favorite aspect of this product?

Seamless transition of files, never down, very fast, and familiar with all clients.

What do you dislike most about this product?

Very slow to remove files / take them down en masse.

What recommendations would you give to someone considering this product?

If you need a cloud service, there isn't really a reason to choose a more private or expensive one unless you have copious amounts of sensitive data.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Nandera P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

better networking tool

Likeliness to Recommend

8 /10

What differentiates Google Cloud from other similar products?

Google cloud has networking tool that protects application and websites against denial of service and attacks with cloud Amor

What is your favorite aspect of this product?

It has quick and secure hybrid connectivity options, including VPN, peering and enterprise support.

What do you dislike most about this product?

google cloud android application lacks some features on the web application

What recommendations would you give to someone considering this product?

Google cloud has threat intelligence system which detects, investigate and responds to threats faster therefore protects the environment from threats.

Pros

Effective Service
Saves Time
Altruistic
Generous Negotitation

Google Cloud

What is Google Cloud?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Google Cloud Ratings

90 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Load Balancing Allows distribution of workloads across multiple computing resources.

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Access Management Includes social sign-on, external authorization, and fraud detection.

Data Migration The ability to select and extract data from one storage system to another

Cloud Integration Includes real-time data integration, APIs, and data quality.

Service Desk Integration Ability to integrate with Service desk

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Cloud Management

Google Cloud Reviews

Anurag S.

Google Cloud in Action: Shaping the Future

Likeliness to Recommend

Pros

Iyer A.

The most secure cloud storage - Google

Likeliness to Recommend

Pros

Nandera P.

better networking tool

Likeliness to Recommend

Pros

Most Popular Google Cloud Comparisons

Amazon EC2

Microsoft Azure Virtual Machines

Oracle Cloud Infrastructure

DigitalOcean

IBM Cloud Bare Metal

Alibaba Cloud

1
Since last award

Feature Ratings

Load Balancing

Cloud Backup

Access Management

Data Migration

Cloud Integration

Service Desk Integration

Capacity Management

Systems Performance Management

Workflow Management

Analytics and Reporting

Encryption and Decryption Support

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support