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Google

Google Cloud

Composite Score

8.9 /10

CX Score

9.4 /10

136 Reviews Write a Review

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What is Google Cloud?

Google Cloud provides the building blocks so you can quickly develop everything from simple websites to complex applications. Explore how you can make Google Cloud work for you.

Company Details

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Google Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Cloud?

0% Negative

1% Neutral

99% Positive

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Inspires Innovation

Feature Ratings

Average 83

Configuration Validation

Cloud Integration

Self Service Cloud Services

Cloud Analytics and Reporting

Application Release Automation

Cloud Migration

Orchestration and Workflow Management

Performance Monitoring Management

Capacity Management

Cloud SLA Management Governance

Automatic Resource Scaling Elasticity

Vendor Capability Ratings

Average 82

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Cloud Infrastructure as a Service

Score 9.0

View Google Cloud in this category (opens in a new tab)

Google Cloud Reviews

Amit J.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Scalable and modern cloud solution.

Likeliness to Recommend

10 /10

What differentiates Google Cloud from other similar products?

It feels fast for running largescale data and applications because it uses google own technology.

What is your favorite aspect of this product?

Good network performance and low latency. Easy integration with kubernetes and container work.

What do you dislike most about this product?

Costs are a bit difficult to understand because prices vary. Some services take time to read documentation.

What recommendations would you give to someone considering this product?

Google cloud best suited for rapidly scaling systems in the future. Datadriven work and modern apps can thrive here.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Cons

Less Respectful
Less Friendly Negotiation

Sachin B.

Role: Information Technology
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Strong performance, minor gaps

Likeliness to Recommend

9 /10

What differentiates Google Cloud from other similar products?

Google Cloud stands out for its strong data analytics, seamless AI integration and reliable performance across services. It’s built with scalability and developer ease in mind which makes it great for modern workloads.

What is your favorite aspect of this product?

I really like how easy it is to integrate AI and ML tools directly within the platform. The interface feels smooth and efficient which saves a lot of setup time.

What do you dislike most about this product?

Some features can be overwhelming for new users and documentation could be simpler in certain areas. Pricing can also get tricky without proper monitoring.

What recommendations would you give to someone considering this product?

Start with smaller projects to understand how billing and scaling work. Take advantage of the free credits and learning resources before going all in with production workloads.

Pros

Helps Innovate
Trustworthy
Caring
Saves Time

John S.

Role: Human Resources
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

Data-Centric and AI-Powered

Likeliness to Recommend

9 /10

What differentiates Google Cloud from other similar products?

Amazon Web Services (AWS) and Microsoft Azure by leveraging its heritage in data management, machine learning, and open-source technologies

What is your favorite aspect of this product?

powerful and deeply integrated data analytics and AI platform

What do you dislike most about this product?

Google Cloud is the steep learning curve and inconsistent documentation

What recommendations would you give to someone considering this product?

data management, machine learning, and open-source technologies

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Cloud

What is Google Cloud?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

Google Cloud Ratings

88 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Google Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Configuration Validation Reviews resources within a cloud footprint to confirm required configurations and standards.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Self Service Cloud Services Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Cloud Analytics and Reporting The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Application Release Automation Continuously manage the release and maintenance of applications.

Cloud Migration Migration of applications and workloads to cloud.

Orchestration and Workflow Management Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Performance Monitoring Management Provide visibility into & control over the performance of servers/VMs, network, storage

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Cloud SLA Management Governance Collects, aggregates and manages data to ensure adherence to committed service levels.

Automatic Resource Scaling Elasticity Ability to scale horizontally to more instances when extra throughput or storage is required.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Cloud Infrastructure as a Service

Google Cloud Reviews

Amit J.

Scalable and modern cloud solution.

Likeliness to Recommend

Pros

Cons

Sachin B.

Strong performance, minor gaps

Likeliness to Recommend

Pros

John S.

Data-Centric and AI-Powered

Likeliness to Recommend

Pros

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1
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Feature Ratings

Configuration Validation

Cloud Integration

Self Service Cloud Services

Cloud Analytics and Reporting

Application Release Automation

Cloud Migration

Orchestration and Workflow Management

Performance Monitoring Management

Capacity Management

Cloud SLA Management Governance

Automatic Resource Scaling Elasticity

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support