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Google

Google Cloud

Composite Score

8.9 /10

CX Score

9.4 /10

136 Reviews Write a Review

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What is Google Cloud?

Google Cloud provides the building blocks so you can quickly develop everything from simple websites to complex applications. Explore how you can make Google Cloud work for you.

Company Details

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Google Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Cloud?

0% Negative

1% Neutral

99% Positive

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Inspires Innovation

Feature Ratings

Average 83

Configuration Validation

Cloud Integration

Self Service Cloud Services

Cloud Analytics and Reporting

Application Release Automation

Cloud Migration

Orchestration and Workflow Management

Performance Monitoring Management

Capacity Management

Cloud SLA Management Governance

Automatic Resource Scaling Elasticity

Vendor Capability Ratings

Average 82

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Cloud Infrastructure as a Service

Score 9.0

View Google Cloud in this category (opens in a new tab)

Google Cloud Reviews

Cesar C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Powerful Software Perfect For Machine Learning

Likeliness to Recommend

8 /10

What differentiates Google Cloud from other similar products?

It allows integration of open source technologies like TensorFlow

What is your favorite aspect of this product?

Powerful documentation and community support

What do you dislike most about this product?

It is more optimized for Linux yet I prefer windows

What recommendations would you give to someone considering this product?

When using it, monitor costs regularly to avoid unexpected charges

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Deep B.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

perfect for data crunching.

Likeliness to Recommend

9 /10

What differentiates Google Cloud from other similar products?

google cloud’s analytics edge out azure for big data, with ai tools that make insights feel magical. it’s my number-crunching beast for complex datasets.

What is your favorite aspect of this product?

looker studio creates dashboards fast, pulling from bigquery without lag. the ai platform trains models with minimal coding, perfect for my experiments. the dataflow service processes streaming data in real-time, like live user metrics.

What do you dislike most about this product?

the learning curve for advanced ai tools is steep without prior ml knowledge.

What recommendations would you give to someone considering this product?

if you’re diving into data analytics, google cloud’s power is unmatched.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Leverages Incumbent Status

Ajibola L.

Role: Finance
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Scalable platform with different services

Likeliness to Recommend

8 /10

What differentiates Google Cloud from other similar products?

Google cloud storage...gives you more than enough room to store your data and it's secure

What is your favorite aspect of this product?

Cost effective and it helps optimize cost

What do you dislike most about this product?

Just user error

What recommendations would you give to someone considering this product?

Secure your password very well and be on the look out

Pros

Helps Innovate
Enables Productivity
Unique Features
Efficient Service

Google Cloud

What is Google Cloud?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

Google Cloud Ratings

88 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Google Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Configuration Validation Reviews resources within a cloud footprint to confirm required configurations and standards.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Self Service Cloud Services Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Cloud Analytics and Reporting The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Application Release Automation Continuously manage the release and maintenance of applications.

Cloud Migration Migration of applications and workloads to cloud.

Orchestration and Workflow Management Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Performance Monitoring Management Provide visibility into & control over the performance of servers/VMs, network, storage

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Cloud SLA Management Governance Collects, aggregates and manages data to ensure adherence to committed service levels.

Automatic Resource Scaling Elasticity Ability to scale horizontally to more instances when extra throughput or storage is required.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Cloud Infrastructure as a Service

Google Cloud Reviews

Cesar C.

Powerful Software Perfect For Machine Learning

Likeliness to Recommend

Pros

Deep B.

perfect for data crunching.

Likeliness to Recommend

Pros

Cons

Ajibola L.

Scalable platform with different services

Likeliness to Recommend

Pros

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ServiceNow Cloud Accelerate

1
Since last award

Feature Ratings

Configuration Validation

Cloud Integration

Self Service Cloud Services

Cloud Analytics and Reporting

Application Release Automation

Cloud Migration

Orchestration and Workflow Management

Performance Monitoring Management

Capacity Management

Cloud SLA Management Governance

Automatic Resource Scaling Elasticity

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support