Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Efficient Service
  • Caring
  • Fair

Feature Ratings

Average 81

Instant Messaging

86

Voice and Video Collaboration

84

Notifications

83

Search

82

File Sharing Collaboration

81

Document Collaboration

80

Integration With Productivity Tools

80

Granular Access Management

80

Cross Platform Support

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

82

Ease of IT Administration

81

Quality of Features

80

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Manoj K.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Increase productivity using Google Chat

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google Chat distinguishes itself through tight integration with other Google Workspace apps, fostering seamless collaboration. It offers features like threaded conversations, real-time collaboration on Google Docs, and direct integration with Google Meet for video meetings. Additionally, its integration with Gmail and Google Drive enhances productivity by centralizing communication and file sharing within the Google ecosystem.

What is your favorite aspect of this product?

Google Chat's versatility in combining messaging, collaboration, and file sharing within a unified platform. The seamless integration with other Google Workspace tools, such as Google Docs and Google Meet, allows for a comprehensive and efficient workflow. The threaded conversation feature also aids in organized communication, making it easier to follow discussions and find relevant information.

What do you dislike most about this product?

While its integration with other Google Workspace apps is a strength, it can be a limitation for those who prefer using non-Google tools or collaborating with individuals outside of the Google ecosystem.

What recommendations would you give to someone considering this product?

Leverage the threaded conversation feature to keep discussions organized. This helps in maintaining clarity, especially in busy and dynamic team environments and ensure your team is comfortable using other Google Workspace apps, as Chat's strength lies in its seamless integration with tools like Google Docs, Sheets, and Meet.

Pros

  • Continually Improving Product
  • Reliable
  • Inspires Innovation
  • Respectful

Jai S.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

A superb Team Collaboration and Messaging Tool.

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Simplicity to use makes Google Chat stuck-up against it's alternative.It keeps conversation safe and secure.It enhance seamless team communication and collaboration.

What is your favorite aspect of this product?

It is simple to engage with our customers through direct chats.It is simple to share files and tasks with this tool.It very secure.

What do you dislike most about this product?

I haven't encountered anything awful with Google Chat as it meet my needs.

What recommendations would you give to someone considering this product?

It's worth considering as it facilitates seamless team communication and collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sarah S.

  • Role: Consultant
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Overall a good product

Likeliness to Recommend

7 /10

What differentiates Google Chat from other similar products?

The ability to tag teammates to get their attention and bring them into a discussion.

What is your favorite aspect of this product?

Overall, I've found Chat to be a useful tool for communication and collaboration. The interface is clean and intuitive, making it easy to start new chats, threads, and rooms.

What do you dislike most about this product?

The mobile app can be slow to load.

What recommendations would you give to someone considering this product?

Ensure the features available are relevant to the required use of the program.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Altruistic

Most Popular Google Chat Comparisons