Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Efficient Service
  • Caring
  • Fair

Feature Ratings

Average 81

Instant Messaging

86

Voice and Video Collaboration

84

Notifications

83

Search

82

File Sharing Collaboration

81

Document Collaboration

80

Integration With Productivity Tools

80

Granular Access Management

80

Cross Platform Support

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

82

Ease of IT Administration

81

Quality of Features

80

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Sonja R.

  • Role: Operations
  • Industry: Other
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted May 2023

Powerful Communication Tool with fast Integration.

Likeliness to Recommend

8 /10

What differentiates Google Chat from other similar products?

One aspect that sets Google Chat apart from other similar products is its deep integration with the entire Google Workspace suite. The ability to share and collaborate on files directly within the chat interface, along with real-time notifications and updates, makes it a powerful and cohesive communication tool.

What is your favorite aspect of this product?

My favorite aspect of Google Chat is its simplicity and ease of use. The clean interface and intuitive design make it effortless to navigate and communicate with team members. Additionally, the ability to create and manage different chat rooms for specific projects or topics keeps conversations organized and accessible.

What do you dislike most about this product?

While I appreciate the simplicity of Google Chat, one aspect that could be improved is the availability of certain advanced features. For example, it would be helpful to have more customization options for notifications and the ability to create more complex automated workflows within the platform.

What recommendations would you give to someone considering this product?

Taking advantage of its integration with other Google Workspace tools. Explore features such as file sharing, real-time collaboration, and calendar integration to maximize your productivity. Additionally, familiarize yourself with keyboard shortcuts and search functions to quickly navigate and find relevant conversations or files.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cons

  • Charges for Enhancements
  • Security Frustrates

Gustavo F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

One of the best messaging programs

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

One of the most important programs in my work is Google Chat, this is because this program is the only channel where we have been able to meet to discuss and build the multiple projects of the company through the web, it is in this place where we have the best tools that we can put to the test to share all kinds of documents to my work groups without any problem due to their size or file format, this program gives us the possibility of bringing together our entire work department in a safe and stable way and exchange messages and information in real time, as well as having a space where we archive old works.

What is your favorite aspect of this product?

Google Chat is a messaging program that we can use for company meetings and conferences as well as for those negotiations my sales department has with those clients on the web, this program provides all the best tools that provide comfort and integration with In order to offer a good experience to both parties of the negotiation, we have used this program in collaboration in other applications such as Salesforce and Jira and so far all the activities we have done have been really successful, as well as with other platforms that offers us the Google line, I am really satisfied with the program.

What do you dislike most about this product?

What I don't like about this program is how other users have the possibility of archiving certain conversations that I have had with other users, this is something delicate and can be used against me, on the other hand, I am surprised how little intuitive it can be the interface of this program, the truth is that it does not guide any of its users to correctly manipulate all its functions that are at hand.

What recommendations would you give to someone considering this product?

The number one program that I recommend to meet each of my co-workers on the web and exchange all kinds of work is Google Chat, this is by far one of the best programs that integrates with the dynamics of our work on the web to build projects, as well as attend to the negotiations and commercial relationships that are born within the cloud.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Caitlin B.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Google Chat is a great way to communicate.

Likeliness to Recommend

8 /10

What differentiates Google Chat from other similar products?

Google Chat stands out from the crowd because to its intuitive design and hassle-free signup procedure. Simply by entering our email address and password, we may access our account and start chatting with our pals wherever we happen to be.

What is your favorite aspect of this product?

With Google Chat, you can have instant, one-on-one or group conversations with other Google Chat users. Integrating with other Google products like Drive, Meet, and Calendar is a huge plus for this platform. This function streamlines teamwork and project administration by centralizing all related data.

What do you dislike most about this product?

Especially in larger groups or channels with a lot of traffic, Google Chat has been criticized for its lack of dependability and slowness, according to some users. While Google has worked to make its platform faster and more reliable, some customers may still experience slowdowns and outages despite these improvements.

What recommendations would you give to someone considering this product?

I find that it really improves the effectiveness and organization of my work execution when used in conjunction with several collaborators, thus I can confidently give it my highest recommendation.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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