Genesys Telecommunications Logo
Genesys Telecommunications Logo
Genesys

Genesys Telecommunications

7.0 /10
Category
Genesys Telecommunications
7.0 /10

What is Genesys Telecommunications?

Today's leaders deliver innovative products and services and differentiated customer experience to stand apart from the competition. Only Genesys allows you to cost-effectively and efficiently deliver consistent service across all interaction channels to deliver the reliable and robust customer experience your customers expect.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Genesys Telecommunications Ratings

Real user data aggregated to summarize the product performance and customer experience.

85 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Genesys Telecommunications?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Respectful

Cons

  • Vendor's Interest First
  • Under Delivered

Feature Ratings

Average 80

Configuration Management

88

Order Management

82

Data Quality

82

Network Management

82

Inventory Management

82

Service Management

81

Analytics and Reporting

81

Capacity Management

81

Electronic Data Interchange

80

Workflow Management

75

Catalog Management

68

Vendor Capability Ratings

Average 79

Ease of Customization

82

Ease of IT Administration

82

Availability and Quality of Training

80

Breadth of Features

80

Business Value Created

79

Usability and Intuitiveness

79

Ease of Data Integration

77

Product Strategy and Rate of Improvement

77

Quality of Features

77

Vendor Support

76

Ease of Implementation

75

Genesys Telecommunications Reviews

Abhishek P.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

It is a good tool to use easy to navigate and

Likeliness to Recommend

8 /10

What differentiates Genesys Telecommunications from other similar products?

advanced features, scalability, and centralizing communication across multiple channels.

What is your favorite aspect of this product?

connects every customer moment across marketing, sales and service on any channel, while improving employee experiences

What do you dislike most about this product?

Viewing interaction details is slow

What recommendations would you give to someone considering this product?

It is a good tool to be used for

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ofafa E.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

My Experience With Genesys Telecommunications

Likeliness to Recommend

9 /10

What differentiates Genesys Telecommunications from other similar products?

With Genesys Telecommunications, it becomes easy to make interaction channels affordable and consistent with business needs

What is your favorite aspect of this product?

Interactions with Genesys Telecommunications is easy It is a cost effective yet efficient channel

What do you dislike most about this product?

Using Genesys Telecommunications is easy The software is affordable and manageable

What recommendations would you give to someone considering this product?

I recommend Genesys Telecommunications for being the best in telecommunication service fulfillment. It offers amazing features and is cost effective too.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Amazing product!

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Includes Product Enhancements

Cons

  • Vendor's Interest First
  • Under Delivered