What is Genesys Telecommunications?
Today's leaders deliver innovative products and services and differentiated customer experience to stand apart from the competition. Only Genesys allows you to cost-effectively and efficiently deliver consistent service across all interaction channels to deliver the reliable and robust customer experience your customers expect.
Company Details
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Get AssistanceGenesys Telecommunications Ratings
Real user data aggregated to summarize the product performance and customer experience.
85 Likeliness to Recommend
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Genesys Telecommunications?
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Respectful
Cons
- Vendor's Interest First
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Configuration Management
Order Management
Data Quality
Network Management
Inventory Management
Service Management
Analytics and Reporting
Capacity Management
Electronic Data Interchange
Workflow Management
Catalog Management
Vendor Capability Ratings
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Vendor Support
Ease of Implementation
Genesys Telecommunications Reviews
Abhishek P.
- Role: Operations
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2024
It is a good tool to use easy to navigate and
Likeliness to Recommend
What differentiates Genesys Telecommunications from other similar products?
advanced features, scalability, and centralizing communication across multiple channels.
What is your favorite aspect of this product?
connects every customer moment across marketing, sales and service on any channel, while improving employee experiences
What do you dislike most about this product?
Viewing interaction details is slow
What recommendations would you give to someone considering this product?
It is a good tool to be used for
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ofafa E.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2023
My Experience With Genesys Telecommunications
Likeliness to Recommend
What differentiates Genesys Telecommunications from other similar products?
With Genesys Telecommunications, it becomes easy to make interaction channels affordable and consistent with business needs
What is your favorite aspect of this product?
Interactions with Genesys Telecommunications is easy It is a cost effective yet efficient channel
What do you dislike most about this product?
Using Genesys Telecommunications is easy The software is affordable and manageable
What recommendations would you give to someone considering this product?
I recommend Genesys Telecommunications for being the best in telecommunication service fulfillment. It offers amazing features and is cost effective too.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2022
Amazing product!
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Unique Features
- Includes Product Enhancements
Cons
- Vendor's Interest First
- Under Delivered
Please tell us why you think this review should be flagged.
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