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Gainsight

Gainsight PX

Composite Score

6.3 /10

CX Score

6.3 /10

12 Reviews Write a Review

Claim Software

What is Gainsight PX?

Product analytics and user engagement software that helps teams deliver the value that users want, directly from your product. Analyze the entire product journey, collect user feedback, and create in-app engagements like walkthroughs and guides that drive onboarding, adoption, and retention.

Company Details

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Gainsight PX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gainsight PX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

96 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gainsight PX?

10% Negative

8% Neutral

82% Positive

Pros

Respectful
Client Friendly Policies
Security Protects
Reliable

Cons

Slower Product Innovation
Inhibits Innovation
Less Inspiring

Feature Ratings

Average 73

Dashboard

Contextual Guidance

Content Management

Lightweight Automation

Analytics and Reporting

Process Flows

Content Creation

Help Screens

Vendor Capability Ratings

Average 75

Quality of Features

Ease of IT Administration

Business Value Created

Ease of Data Integration

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Vendor Support

Gainsight PX Reviews

Joseph S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Not The Best UX, Difficult to Implement

Likeliness to Recommend

7 /10

What differentiates Gainsight PX from other similar products?

I thought the rules engine was actually fairly useful. I also enjoyed the NPS functionality. But I wouldn't say Gainsights implementation of these features truly differentiates if from other products in the same space.

What is your favorite aspect of this product?

As stated before I liked the rules engine and NPS.I think the potential is there and there is a lot of gold buried underneath the surface. Over time I think this product could really improve and turn into a winner with the right leadership.

What do you dislike most about this product?

The implementation and setup is always a problem, even months later. I find navigating through the product is cumbersome and never intuitive. Im often lost and don't know how to get to where I want to go. It's just super clunky and therefore time consuming to get anything of value done. It feels like all the separate pieces of the product don't communicate with one another. Customization needs a lot of work. This product just didn't work for our organization and I feel there are better alternatives out there.

What recommendations would you give to someone considering this product?

Give it a trial run before signing up for a contract. Give them a time frame for them to set it up and implement it across your organization, and if they don't make it you should just end it there.

Pros

Trustworthy
Reliable
Enables Productivity
Client Friendly Policies

Cons

Inhibits Innovation
Slower Product Innovation
Less Performance Enhancing

Gainsight PX

What is Gainsight PX?

Company Details

Need Assistance?

Gainsight PX Ratings

78 Likeliness to Recommend

96 Plan to Renew

1 Since last award

73 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+68 Net Emotional Footprint

How much do users love Gainsight PX?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Contextual Guidance Ability to guide user actions based on specific in-app context, or tailored messaging for specific roles to ensure they use the features most beneficial to them

Content Management Ability to store, manage, and reuse custom prompts and help screen templates.

Lightweight Automation Ability to automate simple process within the application with a focus on guiding new users.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Process Flows Ability to identify common processes and trigger walk-through prompts.

Content Creation Provides tools for creating content to be used and shared on the platform.

Help Screens Ability to provide cued prompts or comments on top of the application’s UI.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Gainsight PX Reviews

Joseph S.

Not The Best UX, Difficult to Implement

Likeliness to Recommend

Pros

Cons

1
Since last award

2
Since last award

Feature Ratings

Dashboard

Contextual Guidance

Content Management

Lightweight Automation

Analytics and Reporting

Process Flows

Content Creation

Help Screens

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Business Value Created

Ease of Data Integration

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Vendor Support