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Freshworks Inc.

Freshsales

Composite Score

8.0 /10

CX Score

8.1 /10

91 Reviews Write a Review

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What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details

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Awards & Recognition

Freshsales won the following awards in the Customer Relationship Management - Small Business category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2026

1 Top Rated Capabilities

0 Top Rated Features

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

93 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

1% Negative

6% Neutral

93% Positive

Pros

Respectful
Trustworthy
Client Friendly Policies
Effective Service

Feature Ratings

Average 81

Collaboration

Customer Service Management

Activity and Workflow Management

Sales Management

Lead Management

Analytics and Reporting

Account and Contact Management

Marketing Management

Mobile

Telephony and Call Center Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 80

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Business Value Created

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Lead Management

Score 7.9

View Freshsales in this category (opens in a new tab)

Sales Engagement Platforms

Score 7.9

View Freshsales in this category (opens in a new tab)

Freshsales Reviews

Jessica H.

Role: Industry Specific Role
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Amazing Customer relationship management platform

Likeliness to Recommend

9 /10

What differentiates Freshsales from other similar products?

I have no experience from the same products as Freshworks CRM in our company.

What is your favorite aspect of this product?

It enables our sales and marketing team to collaborate effectively with our potential clients. It gives us priority of managing our tasks and tracking the progress even in remote areas.

What do you dislike most about this product?

I have not experienced any functionality breakdown from the operation of this product.

What recommendations would you give to someone considering this product?

Team management and effective client and employee relations can be easily managed by Freshworks CRM.

Pros

Continually Improving Product
Reliable
Unique Features
Efficient Service

FARHAAN S.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

"Freshworks CRM Review"

Likeliness to Recommend

8 /10

What differentiates Freshsales from other similar products?

Interface is quite User friendly, so it is not difficult for a first time user. Right from Lead Management to Sales generation everything is done in a smooth pattern which is not the Case with other CRM Software

What is your favorite aspect of this product?

1) Lead generated through Omnichannel i.e Social Media, retail is managed effectively in Freshwork. 2) It is typically one of the best Software for sales Management, Marketing and data Management. 3) The Best aspects of Freshworks is freddy Artificial Intelligence that identifies that qualified leads that Can be Converted Easily.

What do you dislike most about this product?

As such there is not anything that can be disliked.

What recommendations would you give to someone considering this product?

Definitely one must go for Freshwork as its is the reknowed CRM in the Market offering quality Customer Customer service and Support.

Pros

Performance Enhancing
Efficient Service
Acts with Integrity
Helps Innovate

Karan S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

"It's an effective and efficient CRM tool."

Likeliness to Recommend

8 /10

What differentiates Freshsales from other similar products?

Freshworks CRM is easy to use and adaptable when it comes to modelling sales and business operations. Custom fields may be created to assist you manage the most critical parts of your organisation. Easy-to-use application where all participants can access their information and participate on their piece on a daily basis, with everything in one location.

What is your favorite aspect of this product?

It has provided us with a variety of features and apps without requiring us to purchase each one separately. At the end of the day, Freshmarketer's alternatives, such as conversion optimization and a separate survey tool, save us a lot of time and money. Finally, the Chrome add-on is really beneficial.

What do you dislike most about this product?

Its price may be an issue when compared to other platforms; the free version is limited and lacks numerous capabilities; they effectively compel you to pay for more functionality. Small businesses will be able to afford this excellent service if memberships improve.

What recommendations would you give to someone considering this product?

Super recommended; you'll enhance your user dialogues, increase your sales abilities, and get feedback from your customers so you can improve and figure out which product they want or which would be the best for them.

Pros

Continually Improving Product
Trustworthy
Unique Features
Efficient Service

Freshsales

What is Freshsales?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Freshsales Ratings

83 Likeliness to Recommend

93 Plan to Renew

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Freshsales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Lead Management

Sales Engagement Platforms

Freshsales Reviews

Jessica H.

Amazing Customer relationship management platform

Likeliness to Recommend

Pros

FARHAAN S.

"Freshworks CRM Review"

Likeliness to Recommend

Pros

Karan S.

"It's an effective and efficient CRM tool."

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Customer Service Management

Activity and Workflow Management

Sales Management

Lead Management

Analytics and Reporting

Account and Contact Management

Marketing Management

Mobile

Telephony and Call Center Management

Quote Contract and Proposal

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Business Value Created

Availability and Quality of Training

Vendor Support

Ease of Customization