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Freshworks Inc.

Freshsales

Composite Score

8.0 /10

CX Score

8.1 /10

90 Reviews Write a Review

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What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details

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Awards & Recognition

Freshsales won the following awards in the Customer Relationship Management - Small Business category

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1 Top Rated Capabilities

0 Top Rated Features

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

93 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

1% Negative

7% Neutral

92% Positive

Pros

Trustworthy
Respectful
Client Friendly Policies
Effective Service

Feature Ratings

Average 81

Collaboration

Customer Service Management

Activity and Workflow Management

Lead Management

Sales Management

Analytics and Reporting

Account and Contact Management

Marketing Management

Mobile

Telephony and Call Center Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Vendor Support

Ease of Customization

Also Featured in...

Lead Management

Score 7.9

View Freshsales in this category (opens in a new tab)

Sales Engagement Platforms

Score 7.9

View Freshsales in this category (opens in a new tab)

Freshsales Reviews

Anshita A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2026

An official unique CRM platform.

Likeliness to Recommend

9 /10

What differentiates Freshsales from other similar products?

Freshsales combines sales CRM, built-in phone and email, live chat, and automation all in one platform—so many teams don’t need separate tools for calling, emailing, sequencing, and tracking engagement. This contrasts with tools that require several add-ons or external systems just to cover basic outbound and inbound communication.

What is your favorite aspect of this product?

My favorite aspect of Freshsales is its all-in-one engagement and intelligence design, especially the way it combines CRM data with built-in communication and AI assistance. Integrated communication tools—email, phone, and chat—are available inside the CRM, so sales teams don’t need to switch between multiple apps. AI-powered prioritization – The platform helps identify high-potential leads and suggests where sales effort should be focused.

What do you dislike most about this product?

My honest take on what many users (and I, objectively speaking) find least satisfying about Freshsales — especially when compared with other CRM platforms. Freshsales offers basic dashboards and reports, but custom report building is not as flexible as tools like Salesforce or HubSpot.

What recommendations would you give to someone considering this product?

If you’re evaluating Freshsales as your next CRM, here are practical recommendations to help you decide whether it’s a great fit—and how to get the most out of it. Freshsales shines at unified sales engagement — so it fits best if your focus is on closing deals efficiently with built-in email/phone/chat tools. Use Freshsales where it excels—as a unified sales engagement platform—and plan integrations for specialized needs rather than forcing the CRM to do everything on its own. That way you get strength without unnecessary complexity.

Pros

Reliable
Trustworthy
Unique Features
Efficient Service

Edith . Issabella. J.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

A Powerful, User-Friendly CRM for Growing Teams

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

Freshsales stands out from other similar CRMs with its built-in phone, email, and AI-based lead scoring, allowing sales teams to manage communication and prioritize leads without needing third-party tools.

What is your favorite aspect of this product?

My favorite aspect of Freshsales is its intuitive user interface and automation features, which make it easy to streamline workflows, manage pipelines, and stay on top of sales activities with minimal manual effort.

What do you dislike most about this product?

Absolutely nothing

What recommendations would you give to someone considering this product?

If you're considering Freshsales, I recommend taking advantage of the free trial to explore its features, especially the automation workflows and lead scoring, and ensure it aligns with your team's size, sales process, and integration needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anu P.

Role: Consultant
Industry: Consulting
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted May 2025

Great CRM That keeps getting better!

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

Freshsales built in phone, email, automation and AI. It is easy to use platform. we don't need to juggle tools, it just works!

What is your favorite aspect of this product?

. Clean, user-friendly design . chat all in one place like Email, phone . Time saving workflows

What do you dislike most about this product?

It's user friendly ,those with complex needs might find the customization option a bit restrictive.

What recommendations would you give to someone considering this product?

. we can integrate with other tools. . we can customize dashboards to tract the metrices

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Freshsales

What is Freshsales?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Freshsales Ratings

83 Likeliness to Recommend

93 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Freshsales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Lead Management

Sales Engagement Platforms

Freshsales Reviews

Anshita A.

An official unique CRM platform.

Likeliness to Recommend

Pros

Edith . Issabella. J.

A Powerful, User-Friendly CRM for Growing Teams

Likeliness to Recommend

Pros

Anu P.

Great CRM That keeps getting better!

Likeliness to Recommend

Pros

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1
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Feature Ratings

Collaboration

Customer Service Management

Activity and Workflow Management

Lead Management

Sales Management

Analytics and Reporting

Account and Contact Management

Marketing Management

Mobile

Telephony and Call Center Management

Quote Contract and Proposal

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Vendor Support

Ease of Customization